Read DoubleTree by Hilton Hartford Downtown 1758 Reviews Summary 2025

A rated DoubleTree by Hilton Hartford Downtown 1 stars

a month ago

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Absolutely terrible experience – avoid this place! I rarely leave reviews, but I feel obligated to warn others. The AC in my room was completely broken during my stay, and despite multiple complaints, nothing was done to fix it. It was hot, uncomfortable, and frankly unacceptable for a hotel that charges this much. To make matters worse, the staff was shockingly rude and dismissive. Every interaction felt like I was bothering them just by existing. No apologies, no solutions – just attitude. I’ve stayed in budget hotels with better service and basic amenities that actually worked. Save your money and your sanity – stay somewhere else.

Todd Winns rated DoubleTree by Hilton Hartford Downtown 1 stars

3 months ago

Never made it to room. The staff at front desk was really rude. My work booked this hotel for me. First of all you need key to get in the hotel lobby and I did not check in yet so there was no way for me to get in. When asked they replied the area is very unsafe, which I understand but how are now guest trying to check is suppose to enter the hotel. They do not know how to process digital cards created by companies. In addition the operational manager told me he is doing me a favor by getting me check in, no one is doing any favors because the room was already paid for. The manager said he will cancel my stay unless I provide him the actual card or I can find another hotel. So I did exactly the same found another hotel. I refuse to stay at place where staff is so rude! Maybe coach the team to be more customer friendly and think about people who had a long day at work and trying to get some sleep at your hotel. Be a little more mindful of how they talk to people. The whole experience just sucked. Go to another hotel don’t waste your time and money at this hotel while there are tons of hotels in the area.

Marc Lupinacci Jr rated DoubleTree by Hilton Hartford Downtown 2 stars

3 months ago

Don't be confused when the hotel says they "validate parking" you will get charged $19 to park at the hotel, also tried to call the hotel multiple times before arrive to no avail. Parking lot is under construction, location is convenient and rooms are decent. No free water but the chocolate chip cookies were good.