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DoubleTree by Hilton Hartford Downtown logo

DoubleTree by Hilton Hartford Downtown Reviews

Rated 3.9 based on 1758 Reviews

315 Trumbull St, Hartford, CT 06103, United States

Hotels Hartford

Published on
July 24, 2025
Last updated
July 24, 2025

Reviews Summary

Customer reviews for DoubleTree hotel Hartford reveal a mixed reputation, with a near-even split between positive and negative experiences. Reviewers frequently mention negative encounters with unresponsive or rude front desk staff, malfunctioning amenities such as broken AC or ice machines, and disappointment over facility shortcomings—especially the pool closures. Complaints about lingering maintenance issues, as well as frustrations with digital check-in and unexpected parking charges, appear multiple times. However, positive feedback highlights certain staff members, specifically Sandra and Donna, who stand out for warm and personalized service.

The most common themes in the reviews include the hotel's convenient location near downtown Hartford and nearby attractions, cleanliness and comfort of some rooms, and memorable individual staff interactions. Guests appreciate efficient staff when present, comfortable beds, and complimentary cookies, though issues with noise insulation and lack of free water are noted. Negative themes often center on rude service and poor resolution of problems.

Overall, DoubleTree hotel Hartford is regarded as inconsistent, with some guests enjoying a comfortable, well-located stay supported by helpful staff, while others experience significant service and facility failures. For travelers seeking a hotel in Hartford, expectations should be managed regarding staff responsiveness and consistent amenities.
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What Customers Are Saying About DoubleTree by Hilton Hartford Downtown?

warm and friendly service

clean and spacious rooms

staff was friendly and welcoming

bed was very comfortable

clean and comfortable

helpful recommendations and cookies

front desk staff was helpful

room was pretty simple, but it had everything I needed

Rooms were nice

Trustguide extracts key phrases from reviews about DoubleTree by Hilton Hartford Downtown and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 30% of DoubleTree by Hilton Hartford Downtown's customers had a positive experience.

Positive
30%
Neutral
20%
Negative
50%

DoubleTree by Hilton Hartford Downtown Ratings

2

As of Based on 1758 revies as of Jul 24, 2025

DoubleTree by Hilton Hartford Downtown Score

30%

As of Based on 1758 revies as of Jul 24, 2025

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Customer Reviews

As of Jul 24, 2025, 1758 customers have reviewed this business and rated it 3.9 Star out of 5. Trustguide conducted an in-depth analysis of DoubleTree by Hilton Hartford Downtown's publicly available reviews View source

A rated DoubleTree by Hilton Hartford Downtown 1 stars
a month ago
Absolutely terrible experience – avoid this place! I rarely leave reviews, but I feel obligated to warn others. The AC in my room was completely broken during my stay, and despite multiple complaints, nothing was done to fix it. It was hot, uncomfortable, and frankly unacceptable for a hotel that charges this much. To make matters worse, the staff was shockingly rude and dismissive. Every interaction felt like I was bothering them just by existing. No apologies, no solutions – just attitude. I’ve stayed in budget hotels with better service and basic amenities that actually worked. Save your money and your sanity – stay somewhere else.
Todd Winns rated DoubleTree by Hilton Hartford Downtown 1 stars
3 months ago
Never made it to room. The staff at front desk was really rude. My work booked this hotel for me. First of all you need key to get in the hotel lobby and I did not check in yet so there was no way for me to get in. When asked they replied the area is very unsafe, which I understand but how are now guest trying to check is suppose to enter the hotel. They do not know how to process digital cards created by companies. In addition the operational manager told me he is doing me a favor by getting me check in, no one is doing any favors because the room was already paid for. The manager said he will cancel my stay unless I provide him the actual card or I can find another hotel. So I did exactly the same found another hotel. I refuse to stay at place where staff is so rude! Maybe coach the team to be more customer friendly and think about people who had a long day at work and trying to get some sleep at your hotel. Be a little more mindful of how they talk to people. The whole experience just sucked. Go to another hotel don’t waste your time and money at this hotel while there are tons of hotels in the area.
Marc Lupinacci Jr rated DoubleTree by Hilton Hartford Downtown 2 stars
3 months ago
Don't be confused when the hotel says they "validate parking" you will get charged $19 to park at the hotel, also tried to call the hotel multiple times before arrive to no avail. Parking lot is under construction, location is convenient and rooms are decent. No free water but the chocolate chip cookies were good.

Frequently Asked Questions About DoubleTree by Hilton Hartford Downtown

Does DoubleTree hotel Hartford offer convenient parking?

Yes, reviews mention that the hotel provides an attached garage for parking. However, guests should be aware of a $19 fee and potential disruption due to ongoing construction in the parking lot.

Are amenities such as the pool and in-room AC reliable?

Multiple reviews indicate issues with amenities, including a frequently closed pool and occasional problems with room air conditioning and ice machines. Guests are sometimes notified in advance about closures, but reliability can vary.

How responsive is the staff at DoubleTree hotel Hartford?

Experiences are mixed. Some guests report friendly and helpful service, particularly from named staff members, while others encounter rudeness and difficulty resolving issues. Staff attentiveness appears inconsistent.

About DoubleTree by Hilton Hartford Downtown

Hotels
DoubleTree hotel Hartford is a hospitality business providing accommodation services in Hartford, Connecticut. The hotel primarily serves travelers seeking proximity to downtown attractions, the convention center, and local restaurants. Their core offering is in-person lodging with amenities such as parking, a front desk, and on-site food and beverage service.

The hotel operates out of a multi-use building shared with apartment residences. Processes include check-in at the front desk, digital card processing, room assignment, and guest support. Additional facilities may include attached parking, a bar, a pool (not always in service), and public areas. Guest experience varies by staff interaction and room condition.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.