The most common themes in the reviews include the hotel's convenient location near downtown Hartford and nearby attractions, cleanliness and comfort of some rooms, and memorable individual staff interactions. Guests appreciate efficient staff when present, comfortable beds, and complimentary cookies, though issues with noise insulation and lack of free water are noted. Negative themes often center on rude service and poor resolution of problems.
Overall, DoubleTree hotel Hartford is regarded as inconsistent, with some guests enjoying a comfortable, well-located stay supported by helpful staff, while others experience significant service and facility failures. For travelers seeking a hotel in Hartford, expectations should be managed regarding staff responsiveness and consistent amenities.