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Slaley Hall Hotel, Spa & Golf Resort Reviews

Rated 4.1 based on 2483 Reviews

Hotels in Hexham

Coal Rd, Hexham NE47 0BX

Published on
September 4, 2025
Last updated
September 4, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 40% of Slaley Hall Hotel, Spa & Golf Resort's customers had a positive experience.

Positive
40%
Neutral
20%
Negative
40%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Slaley Hall Hotel, Spa & Golf Resort?

beautiful views

well deserved 4 stars

helpful with room selections

Staff are helpful all around

The Spa area was amazing

my experience at Slaley Hall was very positive

hotel grounds were very clean

would not hesitate to return

great food quality

Great location, great staff

Trustguide extracts key phrases from reviews about Slaley Hall Hotel, Spa & Golf Resort and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Sep 04, 2025, 2483 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of Slaley Hall Hotel, Spa & Golf Resort's publicly available reviews View source

Suzanne B rated Slaley Hall Hotel, Spa & Golf Resort 4 stars
3 weeks ago
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Reception staff could have been more helpful on arrival. Some more efficient than others. Rooms a little dated in decor, lots of dark wood furniture. Bed and bedding comfortable. Sitting Rooms whilst dark in decor were comfortable offering a nice aspect to the beautiful views. Gardens and surrounding woodland beautiful. We are not golfers, but enjoyed the view of the golf course. Breakfast, buffet style, ok, but service a bit hit and miss. The pool was a bit different with its rockery style. When busy it was difficult to get a bed, and unless you were first there, the chances of getting one with a dry cushion was pretty small. The steam room was very good, very efficient, very hot. One jacuzzi was good but very small. The other was cold without seating but bigger. We did enjoy our stay, but we were pleased we hadn't paid over the odds.
George W rated Slaley Hall Hotel, Spa & Golf Resort 4 stars
2 weeks ago
We spent a long weekend at Slaley hall as an extended family. Upon check in our room wasn’t quite ready, but we were able to take a drink in the bar and a walk around the grounds whilst we waited no more than half an hour. When we got to the room, a superior king, it was a refurbished room so was tidy, spacious and had a view over the golf course. Some rooms look into the courtyard and despite being the same room type are smaller due to the nature of the building! Dinner on the first night was in the golf club, the food was tasty and quick despite the fact we had a big table of 12. The breakfast was okay, basic but adequate although it was not topped up quick enough. Staff seemed confused as I asked for a banana and was given one, yet i overheard someone else ask for one and they said it would cost £1.30! The facilities at the hotel were great, the spa and swimming pool were enjoyed by the kids (beware the kids swimming times!) Dinner the second night was in the hotel restaurant, which only appeared to have a glorified version of the golf club menu. Overall, the hotel struggled with an identity- it’s advertised as family friendly, yet offering high chairs and having a “family swim time” (to avoid the inconvenience for other spa users!) it wasn’t the most well equipped “family” hotel. The venue also hosted a wedding on the second day which took the attention of a lot of staff! Having said that, we also played golf and the courses are superb! As a golf resort, it’s great! We still had a great time so a well deserved 4 stars.
Vinny Kondragunta rated Slaley Hall Hotel, Spa & Golf Resort 4 stars
2 weeks ago
Nice and quiet location, Gabriela at check in was helpful with room selections as one of my family had difficulty with mobility. A bit tricky to get around initially but easy after a while. Comfortable beds and clean bathroom. Pool and spa felicities are good with steam ,sauna and jacuzzi. Pool bar had good choice of menu . Staff are helpful all around the hotel. Breakfast choices are good with separate small menu cooked from kitchen like pancakes etc. Nice quiet places for having a relaxing evening. Nice walks around the hotel.

Reviews Summary

Overall, customer sentiment for Slaley Hall hotel is mixed, with guests frequently appreciating the beautiful grounds, well-maintained golf courses, and relaxing spa facilities. Reviewers consistently mention the attractive location, comfortable beds, and positive experiences with certain staff members such as Gabriela and Chris. However, notable criticisms include inconsistent service, staff attitudes, slow response times, and some maintenance or cleanliness issues in rooms.

A common theme in reviews is the disparity in service quality—guests praise helpful or friendly employees but also report negative interactions with others, particularly during check-in, restaurant service, and at the golf course. Guests value the golf facilities, spa, and scenic woodland surroundings, but several note the rooms feel dated, the food is sometimes average, and logistical frustrations like crowded pool areas or slow drink service occur, especially during events or busy periods.

In summary, Slaley Hall is viewed as an attractive destination for golf and spa breaks in its region, offering appealing amenities and spacious grounds. While many guests leave satisfied, recurring service and upkeep concerns moderate its reputation, suggesting a balanced experience where setting and certain facilities excel, but service consistency remains an area for improvement.
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Frequently Asked Questions About Slaley Hall Hotel, Spa & Golf Resort

How is the staff service at Slaley Hall?

Staff service at Slaley Hall varies, with some guests reporting friendly and helpful staff while others describe negative experiences, especially at the front desk, restaurant, and golf course. Service may be slower or feel inconsistent during busy periods or events such as weddings.

Are the hotel rooms modern and clean?

Rooms are generally described as comfortable, but several reviewers mention that decor feels dated and some rooms could benefit from more thorough cleaning or refurbishment. Guests in refurbished rooms tend to be more satisfied with space and cleanliness.

Does Slaley Hall have family-friendly facilities?

Slaley Hall offers some family-friendly features, such as family swim times and high chairs, but reviews indicate it may not be fully equipped as a family hotel. Amenities are present but may not meet all expectations for families with young children.

About Slaley Hall Hotel, Spa & Golf Resort

Hotels
Slaley Hall operates as a full-service hotel and leisure resort, offering accommodation, dining, golf courses, and spa facilities. The property caters to a wide range of guests, including families, golf enthusiasts, and business groups, providing both hotel rooms and event-hosting capabilities in a scenic countryside setting.

The hotel functions with several amenities, including multiple dining options, spa and pool services, and golf facilities with staff support. Operations include activities management, check-in and check-out processes, conference or event setup, housekeeping, and maintenance of both the hotel interior and extensive grounds.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.