Trustguide floating notification
Get Trustguide AI reviews widget free
Increase sales, trust and credibility with ai.
Mike, Adam and another 21,516 have joined the waitlist.
Hoar Cross Hall Spa Hotel logo

Hoar Cross Hall Spa Hotel Reviews

Rated 4.5 based on 2825 Reviews

Hotels in Burton-on-Trent

Maker Ln, Burton upon Trent, Burton-on-Trent DE13 8QS

Published on
August 9, 2025
Last updated
August 9, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Hoar Cross Hall Spa Hotel's customers had a positive experience.

Positive
80%
Neutral
10%
Negative
10%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

Got a busrning question about ?

Claim your profile. Tell the world about your key services, industry customers, or other valuable information.

What Customers Are Saying About Hoar Cross Hall Spa Hotel?

spa day was absolutely delightful

staff were very attentive

really pleasant experience

outstanding spa

an amazing experience

could not fault anything

staff are fabulous

the service of the staff is great

absolutely incredible spa day

Trustguide extracts key phrases from reviews about Hoar Cross Hall Spa Hotel and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Aug 09, 2025, 2825 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Hoar Cross Hall Spa Hotel's publicly available reviews View source

Patrycja Kolasa rated Hoar Cross Hall Spa Hotel 5 stars
2 days ago
This is some text inside of a div block.
We had the most wonderful celebration for my birthday! The spa day was absolutely delightful, with a serene atmosphere and pampering treatments that left us feeling rejuvenated. To top it all off, the food was nothing short of exquisite—truly a feast for the senses! It was a day filled with joy and luxury, and I couldn't have asked for a better celebration.
Sara Keane rated Hoar Cross Hall Spa Hotel 5 stars
3 weeks ago
Absolutely 5* ! We visited for the first time this weekend and we had a LOVELY time. All the staff were very attentive and couldn't do enough for you. A special mention needs to be made for Ian on the hotel reception and Hannah on the spa reception. They made our visit noticeably better by making sure our needs were catered for. The rooms were clean, spacious and fully equipped with everything you need, including very nice coffee machines. The beds are comfy, the showers are powerful and the curtains are blackout. We didn't hear a peep through the walls or door to the corridor. The food in the Ballroom was delicious. The services was very quick and the staff were attentive. We had breakfast, lunch and dinner and all were very nice. The spa was clean, not overcrowded and all the pools/rooms were really nice temps. There was a lot of staff about keeping the place tidy and offering to take drinks orders. I had a facial whilst we were there, by the lovely Sophie. Again, a fabulous experience and I would definitely recommend! There is no doubt that we will be going back at every opportunity we get.
Anas Kayous rated Hoar Cross Hall Spa Hotel 5 stars
3 weeks ago
From check-in to check-out, we had a really pleasant experience. The reception staff, especially Mel, was incredibly welcoming and made us feel right at home from the moment we arrived. The food throughout our stay was delicious, with a good variety and high quality that added to the enjoyment of our visit. The only things we would suggest for improvement are adding air conditioning in the rooms for better comfort during warm weather, and ensuring the dust is cleaned more thoroughly in the Ballroom Restaurant. Overall, a relaxing and enjoyable stay – we’d definitely return.

Reviews Summary

Customer sentiment for Hoar Cross Hall Hotel and Spa is overwhelmingly positive, with guests frequently praising the quality of the spa, attentive staff, and the high standard of food and facilities. Staff members such as Ian, Hannah, Isabella, Dan, Harvey, and Ross are mentioned by name for exceptional service. A few criticisms surface regarding room temperature control, occasional slow cleaning, and an isolated negative dining experience, but these are generally outweighed by positive trends.

The most commonly cited strengths include consistently clean and well-maintained facilities, professionalism and friendliness of the team, seamless spa experiences, and enjoyable dining options. Several guests highlight flexible dietary accommodations, thoughtful touches by the staff, restful rooms, and well-organized amenities. The spa and food are frequent standouts, with guests valuing a luxurious yet inviting atmosphere.

Overall, Hoar Cross Hall Hotel and Spa enjoys a strong reputation as a premier destination for relaxation and celebratory occasions in its region. Guests regularly return, attributing their loyalty to the blend of top-tier facilities and attentive service. The hotel is widely seen as meeting or exceeding expectations for a high-end spa experience, though occasional service inconsistencies are noted.
Read more

Frequently Asked Questions About Hoar Cross Hall Spa Hotel

Are the spa facilities at Hoar Cross Hall clean and well-maintained?

Yes, reviewers often describe the spa as clean, relaxing, and well-kept. Facilities like pools, saunas, and steam rooms are frequently maintained by visible staff, contributing to a high standard of cleanliness and a comfortable environment.

How does Hoar Cross Hall handle dietary requirements or allergies?

Guests report that the hotel's restaurants are accommodating toward dietary needs, including vegan diets and nut allergies. Staff are described as attentive and capable of tailoring meal options to meet these requirements.

Is there air conditioning in the hotel rooms?

Several guests noted that while rooms typically do not have air conditioning, staff are responsive to comfort concerns and can provide extra fans upon request to help regulate room temperature.

About Hoar Cross Hall Spa Hotel

Hotels
Hoar Cross Hall Hotel and Spa operates as a luxury hotel and full-service spa, offering accommodation, spa treatments, wellness experiences, and multiple dining venues. The business caters to both overnight guests and day visitors, featuring a variety of relaxation amenities and event hosting services within a historic country estate.

The company manages guest experiences through a combination of in-person hospitality, scheduled spa treatments, housekeeping, and on-site restaurants. Staff provide customer support at multiple points throughout the stay, manage reservations, and offer tailored services such as dietary accommodations and wellness packages. Operational focus is on maintaining high standards of quality across its facilities and guest services.
Expand

How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
Own this business? email us at hello@trustguide.ai.
9771751665308056559
Install Trustguide reviews widget on your website
Trustguide floating notification
Show your best reviews to your future customers
95% of your customers read online reviews. Make it easy for them.
Mike, Adam and another 21,516 have joined the waitlist.