Overall, customer feedback on The Belfry Hotel and its associated spa and dining services is highly positive, with reviewers consistently highlighting warm, attentive service from specific team members such as Ali and Michelle. Guests report feeling welcomed and valued during meetings, hotel stays, and spa visits. There are some minor criticisms, particularly about certain amenities appearing worn or needing refurbishment, slower service at times, and small logistical issues with rooms and parking.

Common feedback includes praise for staff friendliness and professionalism, as well as the quality and adaptability of food and beverage options—especially for dietary needs. Many guests mention the clean and well-maintained public spaces and rooms, with several highlighting the "Fire & Ice" spa experience and the ease of organising events. While service levels vary by individual, standout team members often leave a memorable impression.

Overall, The Belfry Hotel maintains a strong reputation for hospitality and guest care, especially in the context of leisure stays, special occasions, and business events. In the region, it is seen as a reliable venue for both relaxation and important gatherings, where the guest experience is generally smooth and well supported by dedicated staff.

The Belfry Hotel is a hospitality provider offering accommodations, spa services, dining options, meeting facilities, and leisure experiences. It operates as a full-service hotel and leisure complex, welcoming guests for overnight stays, business meetings, special events, weddings, and day visits to its on-site spa or restaurants.

The company runs with dedicated teams across reception, dining, bar, and spa areas, managing bookings, guest services, food preparation, and facility upkeep. The operational model includes flexible arrangements for private events and the ability to adapt food and service offerings for dietary needs or special requests. Key features include event hosting, spa packages, and a variety of dining venues.