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Ruthin Castle Hotel and Spa Reviews

Rated 4.1 based on 2174 Reviews

Castle St, Ruthin LL15 2NU

Hotels Ruthin

Published on
August 16, 2025
Last updated
August 16, 2025

Reviews Summary

Overall, customer sentiment toward Ruthin Castle Hotel is strongly positive, with most reviewers highlighting memorable experiences, unique historic character, and attentive staff. Guests note the impressive grounds, comfortable rooms, and distinctive castle ambience, with personal mentions of staff members such as Kate and Ruth. Some visitors mention areas of wear, minor service issues, and specific maintenance needs, particularly in the spa and select facilities.

The most frequent themes across reviews are the hotel’s historic atmosphere, stunning gardens with peacocks and rabbits, and engaging staff. Multiple guests praise the size and comfort of rooms, enjoyable meals, and the distinctive experience of staying in a medieval castle. The spa receives mixed feedback, with some appreciating the facilities and massages while others point out design flaws and cleanliness issues. Pricing for food and drinks is occasionally noted as high, but not unexpectedly so.

In summary, Ruthin Castle Hotel holds a favorable reputation as a distinctive accommodation in Ruthin, appealing to guests seeking character and history over modern perfection. While minor operational and maintenance issues exist, the memorable setting, location, and positive staff interactions build strong local trust and repeat business. The hotel’s unique value is consistently recognized within the region.
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What Customers Are Saying About Ruthin Castle Hotel and Spa?

The staff were so lovely

amazing experience

Found occasional scruffy/broken finishes

The room was massive

fabulous, the hot tubs being the best part

clean and spacious with a comfortable bed

personable, friendly, cheerful and very helpful

a really lovely time

Service was a bit slow

The Castle is absolutely wonderful

Trustguide extracts key phrases from reviews about Ruthin Castle Hotel and Spa and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 70% of Ruthin Castle Hotel and Spa's customers had a positive experience.

Positive
70%
Neutral
20%
Negative
10%

Ruthin Castle Hotel and Spa Ratings

5

As of Based on 2174 revies as of Aug 16, 2025

Ruthin Castle Hotel and Spa Score

70%

As of Based on 2174 revies as of Aug 16, 2025

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Customer Reviews

As of Aug 16, 2025, 2174 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of Ruthin Castle Hotel and Spa's publicly available reviews View source

A K rated Ruthin Castle Hotel and Spa 5 stars
a month ago
It was amazing staying at Ruthin Castle and hotel. The Castle is absolutely wonderful surrounded by large beautiful gardens. I was able to walk around the whole castle, there were doors open to walk into the gardens at various places of the castle/hotel. The room was large with a superb view. The staff were so lovely in particular Kate that worked at the Reception and Ruth that was working at the breakfast buffet. The breakfast and dinner served was very nice too. This Castle had lots of peacocks and rabbits roaming the garden grounds, that was nice. All in all, I would love to stay here again.
Bob Plested rated Ruthin Castle Hotel and Spa 4 stars
6 days ago
Spent three relaxing nights here. It has a great atmosphere and a lot of history. Gardens are fantastic, peacocks and rabbits are seen wondering around. I would recommend the breakfast too. Food and drinks are expensive but there are plenty of places in Ruthin which is less than a five minute walk. Come home feeling totally refreshed.
Mills Relf rated Ruthin Castle Hotel and Spa 5 stars
6 days ago
I have stayed in 17 hotels over the past year and this one by far gave me the best sleep of all of them. Beds and pillows were fantastic. Rooms not too hot and not too cold, good water pressure. And comfy sofas everywhere, so much lounging space around the hotel and stuff is actually attentive and nice but not pretentious at all, given that King Charles stayed there for the night before his coronation as prince of Wales in the 80ies. The combination of vast garden grounds with huge old trees and hordes of rabbits running on the green lawns, fresh air, the long spacious ancient halls with comforting wooden floors that give that homely creek when walked on, the stunning medieval castle grounds (it’s simply a National trust heritage site sort of place but it’s all for you at the time of your stay) And you have breakfast in kings hall that you see in the movies about knights! The huge medieval tent in the breakfast garden to provide shelter from the rain if there is any on the day. Wondering around in the morning after a decent English breakfast, with a cup of coffee and being amused by half a dozen on PEACOCKS jumping on an off crumbling walls of the old castle, with their tails spread and being not afraid of people) Plenty of parking and it sits right in the middle of very old village that has King Arthur stone, houses that were built in Elisabeth I times. Amazing experience. I went to a different golf club hotel for the next night that was more expensive and I regretted. Should have stayed in this one!

Frequently Asked Questions About Ruthin Castle Hotel and Spa

What are the most unique features of Ruthin Castle Hotel?

The hotel is set in a historic castle with extensive gardens, wandering peacocks, and ancient architecture. Guests frequently remark on the castle’s distinctive medieval halls, wildlife, and the opportunity to explore unique nooks and crannies throughout the property.

Are there any recurring issues in the spa or facilities?

Some guests mention outdated or worn spa areas, such as slippery steps and insufficient showers or changing rooms. Certain rooms and facilities may show signs of wear, but these do not generally detract from the overall historic charm.

Is the hotel close to Ruthin town amenities?

Yes, the hotel is located within walking distance of Ruthin town, making it convenient for guests to access local shops, restaurants, and attractions outside the castle grounds.

About Ruthin Castle Hotel and Spa

Hotels
Ruthin Castle Hotel operates as a hospitality business offering accommodation, dining, and spa services within a historic castle setting. The property includes hotel rooms, a spa, restaurants, gardens, and event facilities, welcoming both overnight guests and visitors seeking relaxation or historical ambiance.

The company provides in-person services, including guest check-in, room bookings, meals, and spa treatments. Hotel operations involve housekeeping, food service, and property maintenance. The business leverages its unique setting, offering access to castle grounds and curated guest experiences, while managing ongoing facility upkeep and staff-led guest support.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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