The Celtic Manor Resort Reviews

Overall, customer sentiment toward Celtic Manor Resort Hotel in Newport is predominantly positive, with numerous reviewers highlighting the attentive staff, spacious and clean rooms, and impressive grounds and leisure facilities. Guests often mention professional, welcoming employees across all areas, including reception and concierge. The quality of amenities and the broad range of activities are generally appreciated. Some guests did raise concerns, most notably regarding high additional costs for parking and refreshments, as well as certain inconsistencies with room details and lengthy check-in times.

Common feedback includes praise for the resort’s setting, spa facilities, and buffet breakfasts, particularly noting the comfort and cleanliness of the accommodation. Several reviews specifically mention the accessibility of staff and the frequent shuttle service, which positively impacts the guest experience. However, recurring criticisms include unreasonable overnight parking fees, slow check-in processes, occasional maintenance issues, and inconsistent food or drink quality in the resort’s restaurants and bars.

In summary, Celtic Manor Resort Hotel is regarded as a popular and well-maintained premium property in Newport, valued for its welcoming atmosphere, diverse amenities, and professional staff. Repeat visits and strong recommendations from guests confirm an established positive reputation locally, though guests should be aware of occasional service and cost-related drawbacks.

Celtic Manor Resort Hotel is a hospitality company operating in Newport, specialising in accommodation, leisure, and resort services. The hotel features a range of guest rooms and suites and offers access to amenities such as spa facilities, restaurants, activity areas, and event venues. Its services cater to both leisure and business travellers on an in-person, full-service basis.

The company organizes its operations with designated staff across departments, including front desk reception, housekeeping, restaurant and bar staff, and shuttle transportation. Daily processes include property maintenance, guest check-in and check-out, hospitality services, and shuttle bus operations linking various resort areas. Activities and events within the grounds are scheduled and supported by dedicated teams.