Old Thorns Hotel & Resort Reviews

The overall sentiment for Old Thorns Hotel, Spa & Golf Resort is strongly positive, with reviewers consistently mentioning friendly and helpful staff, well-maintained facilities, and a welcoming atmosphere. Guests highlight specific team members who go above and beyond, as well as convenient amenities like Tesla charging stations and varied leisure options. Still, there are some criticisms, such as lack of air conditioning and maintenance issues in certain areas.

Recurring themes include exceptional service from both restaurant and front desk staff, smooth group bookings, and facilities that appeal to families and golfers. The resort's spa, pool, gym, restaurant, and golf course receive frequent praise, although some guests noted tired decor, mechanical shortcomings, and occasional shortcomings in the spa and afternoon tea quality. Several guests reported room temperatures being uncomfortable in summer.

Overall, Old Thorns Hotel, Spa & Golf Resort is regarded as a reliable and popular destination in its area, appreciated for staff professionalism, extensive amenities, and repeat visits by individuals and large groups. Its reputation for attentive service and comprehensive offerings positions it well for guests seeking relaxation and leisure in the region.

Old Thorns Hotel, Spa & Golf Resort offers full-service hospitality including hotel accommodation, a spa, dining options, leisure facilities, and a golf course. The business operates as a destination resort, hosting overnight guests, group events, spa treatments, and recreational activities on-site.

The company manages bookings through both direct and third-party platforms. It features a process-oriented service model with distinct teams for front desk, golf operations, spa, and restaurants. Amenities include a gym, pool, meeting spaces, and electric vehicle charging, with staff support provided at key touchpoints throughout a guest’s visit.