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Mr. Appliance Of Greater Atlanta
Mr. Appliance Of Greater Atlanta

Mr. Appliance Of Greater Atlanta Reviews Summary

Electrical Repairs | Atlanta, GA

What do customers say about Mr. Appliance Of Greater Atlanta?

As of Feb 22, 2024, 1046 customers have reviewed this business and rated it 4.7 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
February 22, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.7
/5
1046
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Mr. Appliance Of Greater Atlanta's customer reviews analysis

Mr. Appliance of Greater Atlanta exhibits a robust reputation, bolstered by numerous reviews lauding their prompt service, professional conduct, and technical expertise. Technicians like Daniel and Bryant are highlighted for their assistance and professionalism, accruing positive regard for the company. Repeat customers underscore the company's consistency in delivering satisfactory services. However, the presence of a negative review notes a situation where the company allegedly caused damage to a customer's property and did not take responsibility, suggesting a potential area for improved customer relations and accountability. This isolated complaint aside, the overall sentiment is highly favorable, with commendations for honesty, speediness, and reliability.

Positive Feedback

Positive feedback for Mr. Appliance of Greater Atlanta commends the company for its exceptional customer service, typified by the swift and reliable repair services. Notably, the efficiency and courtesy of technicians, such as Daniel and Bryant, have contributed to a personalized and commendable customer experience. Instances of going above and beyond, including the replacement of a washer due to a technician's error at no added cost to the customer and the quick turnaround time—sometimes before the estimated window—are illustrative of a customer-centric ethos. Customers also express gratitude for practical billing methods and fast part delivery, enhancing the overall positive perception of the company.

Concerns and Threads

While Mr. Appliance of Greater Atlanta generally receives high praise, the reviews are not without criticism. A significant concern was raised regarding a customer's experience with property damage—a dented dryer—alleged to have occurred during the service, which the company purportedly did not acknowledge nor adequately address. This situation highlights a potential area for improvement in how the company handles disputes and damages related to their services. While such negative feedback appears to be an outlier within the dataset, it underscores the importance of maintaining quality control and upholding customer satisfaction to prevent erosion of trust and reputation.

Frequently asked questions about Mr. Appliance Of Greater Atlanta

What assurances does Mr. Appliance of Greater Atlanta provide if a technician damages my appliance during service?

Customers should expect responsible handling of any incidents of damage. While the company reviews do not specify a standard policy, it is advisable to discuss such matters directly with the company prior to servicing. Documenting appliance condition before and after servicing may also be beneficial.

Can I request a specific technician from Mr. Appliance of Greater Atlanta for my appliance repair?

Based on customer feedback, it seems that requesting specific technicians who have been praised by name, such as Daniel or Bryant, is possible and could contribute to a positive service experience.

What is the expected turnaround time for appliance repairs with Mr. Appliance of Greater Atlanta?

The reviews indicate that Mr. Appliance typically offers fast and efficient service, often exceeding expectations on turnaround time. Nevertheless, the exact duration may vary depending on the specific repair and part availability.

Recent customer reviews and testimonials for Mr. Appliance Of Greater Atlanta

Mr. Appliance Of Greater Atlanta
Starlet Wheatley
1-Star
2 months ago
Would not recommend. Technician dented the top of our dryer while fixing. It’s clear the dents came from opening and hitting our cabinet handles but management is taking no responsibility and made no effort to fix it. They claimed the dents were already there and they had pictures but would not supply the photo. Good practice would be to take a picture of your items before they service.
Mr. Appliance Of Greater Atlanta
Noah Russell
1-Star
2 days ago
Daniel was very helpful with helping me fix my kitchen vent, I would highly recommend this company and be sure to ask for Daniel 🙌
Mr. Appliance Of Greater Atlanta
Floyd Gungl
1-Star
6 days ago
Exceptional service... did the repair faster than they told us they would... Brian was so very professional and thorough. This isn't our first repair by them, and we won't go anywhere else... Verified customer
Read all reviews
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.7
/5
1046
reviews
Excellent
Good
Average
Fair
Poor

About Mr. Appliance Of Greater Atlanta

Electrical Repairs

Independently owned & operated franchise specializing in service & repair of major home appliances.

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