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Monkey Wrench Plumbing, Heating & Air Reviews

Rated 4.8 based on 378 Reviews

4649 Beverly Blvd #102, Los Angeles, CA 90004, United States

Plumbers | Los Angeles, CA

Published on
February 16, 2024
Last updated
March 13, 2024

Reviews Summary

The overall company reputation of Monkey Wrench Plumbing, Heating & Air is generally positive, with a trend of customers expressing high levels of satisfaction with the technical expertise, professionalism, and quality of customer service. Staff members like Luis, Mike, Eddie, Jeremy, Noe, and Alex are frequently praised for their knowledge, efficiency, and ability to communicate clearly with clients. The technicians not only resolve issues but also provide valuable insights and go above and beyond, such as educating customers about potential warranty voiding mistakes and offering preventative advice. The company's appointment booking and communication systems are also highlighted as impressive and accommodating. However, there is an isolated incident that indicates potential for improvement in punctuality and customer interaction, which slightly detracts from the overall positive image of the company.

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What Customers Are Saying About Monkey Wrench Plumbing, Heating & Air?

Trustguide uses AI to extract key phrases from reviews about Monkey Wrench Plumbing, Heating & Air and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Monkey Wrench Plumbing, Heating & Air's customers had a positive experience.

Positive
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Monkey Wrench Plumbing, Heating & Air Ratings

5

As of Based on 378 revies as of Feb 16, 2024

Monkey Wrench Plumbing, Heating & Air Score

As of Based on 378 revies as of Feb 16, 2024

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Customer Reviews

As of Mar 13, 2024, 378 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Monkey Wrench Plumbing, Heating & Air's publicly available reviews View source

Shelly Baker rated Monkey Wrench Plumbing, Heating & Air 5 stars
2 months ago
I made an appointment with Monkey Wrench Plumbing. Luis showed up Johnny on the spot with shoe covers on, I thought that was very considerate of him. Through his knowledge and expertise delivered a resolution that he thoroughly explained in layman’s terms which I truly appreciated. I found through our conversation that he was trustworthy and honest. And most impressive, he did not charge me which left me in disbelief. I highly recommend Monkey Wrench Plumbing. Their work ethics and morals for the consumer exceeds expectations of any plumbing company I have ever encountered.
alexandrea lockhart rated Monkey Wrench Plumbing, Heating & Air 5 stars
a month ago
After much research reaching a dead end... I came across Monkey Wrench reviews describing not only my device flaws but included a positive reason why this product was good for most people. A fair professional opinion to educate the public. Not PUSH a product. Go to their website, it's amazing. Their experience in all things plumbing...is impressive.
lisa klingenberg rated Monkey Wrench Plumbing, Heating & Air 5 stars
a month ago
Mike did a very good job explaining the options available to me in regards to replacing my 15yr old water heater that no longer worked. I appreciated the time he spent and the knowledge that he shared with me in those regards. I was able to make a fully informed decision and had a new tank-less water heater by the end of the day. Job well done!! Also, Monkey Wrench impressed me with their appointment booking and communicating process. Service: Water heater installation

Frequently Asked Questions About Monkey Wrench Plumbing, Heating & Air

What kind of services does Monkey Wrench Plumbing, Heating & Air provide?

Monkey Wrench Plumbing, Heating & Air specializes in various services including plumbing repairs, heating solutions, installation and inspection of water heaters (including tankless), heating unit installation, and HVAC system maintenance and cleaning.

Do Monkey Wrench technicians explain the work that will be done?

Yes, according to customer reviews, technicians from Monkey Wrench Plumbing, Heating & Air are noted for thoroughly explaining the available options and procedures. They ensure clients understand the work being done and are able to make well-informed decisions.

How does Monkey Wrench handle customer service complaints?

Monkey Wrench appears to take customer complaints seriously, with reviews indicating an immediate response to concerns and the scheduling of alternative technicians if needed. They are praised for their efforts to resolve issues and ensure customer satisfaction.

About Monkey Wrench Plumbing, Heating & Air

Plumbers

At Monkey Wrench Plumbing, Heating & Air, we're committed to keeping your home comfortable and running smoothly. With years of experience in plumbing, heating, and air conditioning services, our team of experts is dedicated to providing the highest quality workmanship and with 5 star customer service.Whether you need a routine maintenance check or emergency repairs, we're here to help. Trust us to handle all your water heater, plumbing, heating, and air needs, and experience the difference that comes with working with a reliable and professional team. Contact us today to schedule your appointment!

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.