MJ Quinn Reviews

The overall sentiment expressed in the reviews of MJ Quinn Openreach is mixed, with both notable praise for individual engineers and several pointed criticisms about company processes and behavior. Reviewers consistently note issues regarding parking, unreturned customer calls, and a perceived lack of accountability for operational disruptions. However, when it comes to engineer interactions, customers highlight instances of competence, professionalism, and courteous service, specifically naming staff members like Tasleem, Gez, Alan, and Aaron for exceptional work and clear communication. Criticisms remain regarding parking practices, communication failures, and occasional rushed installations, suggesting inconsistencies in the overall customer experience.

The most frequent positive themes relate to the professionalism and friendliness of certain field engineers, who receive specific recognition for their proactive attitude and thorough explanations. Conversely, recurring negative themes across multiple reviews involve company vehicles parked improperly for extended periods, poor response to customer inquiries, and dissatisfaction with information provided in customer communications, especially regarding accessibility. These patterns appear both in London areas such as NW10 and in rural locations like Uppingham, Rutland.

Overall, MJ Quinn Openreach is seen as delivering reliable and thorough installation services when customers interact directly with engineers, especially in London and its wider regions. Nonetheless, multiple feedback points reinforce concerns about communication gaps and operational management, which, if addressed, could foster a more consistently positive reputation in the telecommunications contracting sector locally.

MJ Quinn Openreach is a telecommunications contractor providing broadband, fibre, and landline connection and installation services for residential and business clients. The company operates primarily in the UK, deploying engineers who visit customer premises to install, connect, and maintain telecommunications infrastructure on behalf of network providers such as Openreach.

The company's operational model centers on dispatching qualified engineers directly to customer locations for scheduled appointments. Services include on-site cabling, problem diagnosis, and customer communication regarding installation plans. Engineers are tasked with ensuring installations meet stated requirements, handling site-specific issues, and relaying procedural updates to both clients and management.