The overall sentiment expressed in the reviews of MJ Quinn Openreach is mixed, with both notable praise for individual engineers and several pointed criticisms about company processes and behavior. Reviewers consistently note issues regarding parking, unreturned customer calls, and a perceived lack of accountability for operational disruptions. However, when it comes to engineer interactions, customers highlight instances of competence, professionalism, and courteous service, specifically naming staff members like Tasleem, Gez, Alan, and Aaron for exceptional work and clear communication. Criticisms remain regarding parking practices, communication failures, and occasional rushed installations, suggesting inconsistencies in the overall customer experience.
The most frequent positive themes relate to the professionalism and friendliness of certain field engineers, who receive specific recognition for their proactive attitude and thorough explanations. Conversely, recurring negative themes across multiple reviews involve company vehicles parked improperly for extended periods, poor response to customer inquiries, and dissatisfaction with information provided in customer communications, especially regarding accessibility. These patterns appear both in London areas such as NW10 and in rural locations like Uppingham, Rutland.
Overall, MJ Quinn Openreach is seen as delivering reliable and thorough installation services when customers interact directly with engineers, especially in London and its wider regions. Nonetheless, multiple feedback points reinforce concerns about communication gaps and operational management, which, if addressed, could foster a more consistently positive reputation in the telecommunications contracting sector locally.
The most frequent positive themes relate to the professionalism and friendliness of certain field engineers, who receive specific recognition for their proactive attitude and thorough explanations. Conversely, recurring negative themes across multiple reviews involve company vehicles parked improperly for extended periods, poor response to customer inquiries, and dissatisfaction with information provided in customer communications, especially regarding accessibility. These patterns appear both in London areas such as NW10 and in rural locations like Uppingham, Rutland.
Overall, MJ Quinn Openreach is seen as delivering reliable and thorough installation services when customers interact directly with engineers, especially in London and its wider regions. Nonetheless, multiple feedback points reinforce concerns about communication gaps and operational management, which, if addressed, could foster a more consistently positive reputation in the telecommunications contracting sector locally.
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