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Merseyside Domestic Appliances Reviews

Rated 4.5 based on 118 Reviews

234 Walton Rd, Liverpool L4 4BE

Electrical Repairs | Liverpool

Published on
February 27, 2024
Last updated
March 13, 2024

Reviews Summary

The reputation of Merseyside Domestic Appliances seems to be predominantly positive based on these reviews. Customers frequently praise the knowledge and efficiency of the staff, highlighting their helpfulness in advising on appliance types, part replacement, and repairs. Patrons also mention satisfactory in-store experiences, where issues are swiftly identified and resolved. Such instances underscore the company's capacity for providing excellent customer service. Nevertheless, there is a significant variance in experiences, with a minority of customers depicting encounters characterized by poor service, rudeness, and an unwelcoming attitude. These negative incidents, while seemingly fewer, suggest room for improvement in consistency and customer relations. It is apparent that the friendly and proficient service is a strong suit of the business; however, the instances of displeasure point to potential issues that could be addressed to optimize overall customer satisfaction.

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What Customers Are Saying About Merseyside Domestic Appliances?

Trustguide uses AI to extract key phrases from reviews about Merseyside Domestic Appliances and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Merseyside Domestic Appliances's customers had a positive experience.

Positive
Neutral
Negative

Merseyside Domestic Appliances Ratings

5

As of Based on 118 revies as of Feb 27, 2024

Merseyside Domestic Appliances Score

As of Based on 118 revies as of Feb 27, 2024

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Customer Reviews

As of Mar 13, 2024, 118 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Merseyside Domestic Appliances's publicly available reviews View source

James Wild rated Merseyside Domestic Appliances 5 stars
2 months ago
first of all amazing knowledgeable staff member. I was in need of replacing my tumble dryer, the chap I spoke to was efficient and explained to me what the different types do. after making the decision on what machine I am going for he helped me with it into my vehicle. In future I will be purchasing from them again and go there for any repairs or items that are necessary. Thank you.
Imogen Mckay rated Merseyside Domestic Appliances 5 stars
3 weeks ago
After getting a new washing machine and not getting a part for it to fit, going round everywhere so we didn’t have to send it back for a new one, walked in was sorted in 2 minutes,after 4 hours of srarching. very helpful reliable man, will be back in the future with any other problems with domestic appliances and will always tell people about your shop.
Daniel Jordan rated Merseyside Domestic Appliances 5 stars
3 weeks ago
Shocking customer service. Rude, arrogant and obnoxious. For a shop that is based in a local community, seriously need to change to the attitude and behaviour to customers. I'm the 2nd person in my family to go in to the shop in a space of weeks and made to feel very unwelcome and feel patronised. All I will say is , on both occasions, we both took our business elsewhere and further afield, we both live within walking distance from this store too and that's how we felt and what we needed to do. Shameful. 😡

Frequently Asked Questions About Merseyside Domestic Appliances

Is the staff at Merseyside Domestic Appliances knowledgeable about different appliance types?

Based on the reviews, the staff is knowledgeable and efficient in advising customers on different appliance types, repairs, and necessary parts.

Can Merseyside Domestic Appliances deliver the same day for purchases?

Yes, they have demonstrated the ability to provide same-day delivery services, as evidenced by customer experiences.

In case of a negative experience, does Merseyside Domestic Appliances offer any form of customer support to remedy the situation?

While reviews have not specified this aspect, it's usual for businesses to address customer complaints. It is recommended to contact them directly to resolve any issues.

About Merseyside Domestic Appliances

Electrical Repairs

Family business on the high street stocking electrical parts and spares and appliance repairs.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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