New York, NY
It Services

Manhattantechsupport.Com Reviews Summary

Rated 4.9 Star based on 139 Reviews

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Overall Rating
Published on
January 30, 2024
Last updated
March 13, 2024

What do customers think about Manhattantechsupport.Com?

Evaluating the corpus of reviews for ManhattanTechSupport.com LLC (MTS), the company appears to seamlessly blend expert knowledge with remarkable customer service. Customers consistently praise the company's prompt response times and effective solutions. MTS's attentiveness and ability to dispatch technicians for on-site issues promptly are recurrent positive themes. The sentiment expressed by clients evidences a high level of satisfaction with the day-to-day IT support, including tackling both minor and major IT concerns. Clients also commend the company's successful handling of long-term problems and their capacity to enhance the efficiency of operations. The cumulative customer experience portrays MTS not just as a service provider, but as a reliable partner in managing IT infrastructure, which has fortified the company's reputation among its clientele.

Positive Feedback

Feedback for ManhattanTechSupport.com LLC is overwhelmingly positive. The team's customer service skills are highlighted as ‘amazing,' with an emphasis on their attentiveness and knowledge. The rapid response, often within 10 minutes, and same-day technician dispatch are highly valued by clients. MTS's collaborative nature is also applauded, with shared clients experiencing a top-notch partnership. Customers experience 100% productivity as a result of MTS support, underlying the company’s effectiveness. Several reviews underscore that the staff's patience and understanding make the engagement enjoyable. The ease of initiating support requests and a personal touch—knowing clients’ names and company details—reinforces customers’ appreciation. Furthermore, clients find enhancements to their IT systems, such as faster operations and safer software alternatives, as a testament to MTS's ability to provide cutting-edge solutions.

Concerns and Threads

The reviews provided do not elucidate any prominent negative aspects of ManhattanTechSupport.com LLC’s customer experience. Customers are consistent in their commendation, and no patterns of dissatisfaction are evident from the current collection of feedback. While the absence of negative reviews is a positive indicator of the company's service quality, it is important to note that a lack of criticism may also be due to the possible selection of testimonials, emphasizing a balanced analysis for prospective clients seeking a comprehensive understanding of the company's services.

Frequently asked questions about Manhattantechsupport.Com

How quickly can I expect ManhattanTechSupport.com LLC to respond to an IT issue?

According to customer testimonials, ManhattanTechSupport.com LLC is known for their rapid response times, often addressing issues within 10 minutes.

Is the support from ManhattanTechSupport.com LLC personalized for each client?

Yes, clients report that support teams from MTS know their company and personal names, adding a personal touch to the service and establishing familiarity.

Does ManhattanTechSupport.com LLC only provide remote support, or do they also offer on-site services?

MTS provides both remote and on-site support, with technicians dispatched the same day for issues that cannot be resolved remotely.

What are customers saying about Manhattantechsupport.Com

michele lecours
3 months ago
I worked with Chris today. His customer service skills are amazing. He is beyond knowledgeable & great to work with. Easiest IT company Ive ever had to work with & by far the MOST ATTENTIVE & quick.
Tracey Ochs
10 months ago
I work with this team on a daily basis, as we share some customers. They are top notch! I enjoy working with them; they are honest, helpful, super nice and kind and quite genuine. I appreciate what they do ! I highly recommend this team of experts.
4 years ago
It has been around 7 months since we began working with MTS and the entire experience has been nothing but perfect. They are all extremely talented, respectful and helpful people. Our company has been running smoothly with productivity at 100% and we know we can rely on them to respond quickly and thoroughly to all inquiries. I sincerely recommend MTS for your tech support services.
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About Manhattantechsupport.Com

It Services

Manhattan Tech Support (MTS) is a full-service technology partner that provides companies with an entire IT department for a single, flat monthly rate. We help our clients leverage technology to increase efficiency, and provide proactive monitoring and support to maximize productivity and minimize downtime. Our services include, but are not limited to, strategy, network engineering & management, systems integrations, help desk, network security, cloud migrations & administration and custom software development.