Lumos (formerly NorthState) Reviews

Customer sentiment about this internet service provider is mostly positive, with reviewers often noting the professionalism, punctuality, and helpfulness of both installers and sales staff. Many comments specifically highlight easy installation processes and knowledgeable technicians. However, a few customers mention communication lapses and delays with cable burial or support responses, which present areas for improvement.

Frequent themes in the reviews include satisfaction with sales representatives’ explanations of fiber options, the installers’ respectful and efficient work, and the convenience of getting multiple devices connected quickly. Several customers recall positive interactions with staff who provided follow-up assistance and direct phone numbers for support. At the same time, some reviews cite challenges with rescheduling, unclear handovers during a merger, and isolated issues with no-shows or technical hiccups.

Overall, this internet service provider is regarded in the region as prompt and professional in delivering installation and support, with strengths in knowledgeable staff and fast setup. Occasional missteps in communication or post-installation service are noted, but many customers report a smooth transition to this service. The company appears reputable for fiber internet in the area, with a few caveats for ongoing support.

This company provides fiber internet services to residential customers, specializing in the installation and activation of high-speed internet. The organization operates within the telecommunications industry and facilitates fiber connections primarily through in-person site visits and technical setups conducted by professional installers.

The company’s operation involves coordinated scheduling, sales consultations to present options and packages, and onsite installation performed by technicians. Customers interact with both sales personnel on the front end and installation technicians on the service side. Network hardware deployment, account setup, and device onboarding are core steps in the service delivery process.