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Linley & Simpson Reviews

Rated 4.5 based on 1061 Reviews

1 Dock St, Leeds LS10 1NB

Property Management | Leeds

Published on
February 10, 2024
Last updated
March 13, 2024

Reviews Summary

The overall company reputation of Linley & Simpson Estate & Letting Agents - Leeds City Centre is predominantly positive, with many clients praising the knowledge, professionalism, and helpfulness of the staff. Agents such as Amina, Tom, Steve, Spencer, Jade, Andy B, Eesha C, Alix S, Ed S, Holly S, Luke P, and Ellie Harris are repeatedly commended for their approachable nature, responsiveness, and dedication to providing a good service. Customers have noted an appreciation for the personalized service, the ability to view multiple properties in one appointment, and smooth transaction processes. However, there are instances of negative experiences noted, particularly with property maintenance issues, poor responsiveness to tenant concerns, and disputes over deposit returns which have challenged the company's reputation. The instances of dissatisfaction appear to be less common, but carry significant weight in the overall customer experience. The company's strengths seem to lie in the sales aspect and customer service provided by individual agents, while the main areas for improvement are related to maintenance response times and tenant support after the commencement of lease agreements.

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What Customers Are Saying About Linley & Simpson?

Trustguide uses AI to extract key phrases from reviews about Linley & Simpson and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Linley & Simpson's customers had a positive experience.

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Linley & Simpson Ratings

5

As of Based on 1061 revies as of Feb 10, 2024

Linley & Simpson Score

As of Based on 1061 revies as of Feb 10, 2024

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Customer Reviews

As of Mar 13, 2024, 1061 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Linley & Simpson's publicly available reviews View source

Alex Christopher rated Linley & Simpson 5 stars
3 weeks ago
I had Amina from the city centre branch show me round (on multiple occasions as I had some unsuccessful applications). She was really sociable and easy to get along with as we walked round multiple properties and she was really well-informed about each place we visited. She was honest, open, and I never got the impression she was trying to pull my arm to sell me somewhere, which ultimately made me more likely to rent using her recommendations. After the viewings she also replied to messages very quickly and was very helpful with the letting process.
Fengshuo Xing rated Linley & Simpson 5 stars
2 months ago
I wanted to take a moment to extend my deepest thanks to Linley & Simpson, especially to agents Tom and Steve, for their exceptional service and support. Their dedication and expertise were pivotal in helping me find the perfect home for my family. The place we now live in is not just satisfying, but absolutely perfect, and their ability to secure it for us in such a short time frame was nothing short of remarkable. I wholeheartedly recommend Linley & Simpson for anyone looking for their ideal home. They are indeed the perfect choice. Also, I apologize for the delay in posting this comment. My family and I are truly grateful!
Sabrina Robyn S rated Linley & Simpson 5 stars
2 months ago
DO NOT RENT THROUGH THIS COMPANY Linley & Simpson are a completely poor excuse of a company and should not be in control of so many tenancies. My 1 year lease has been nothing but constant stress for me, 3 months of my tenancy I had freezing cold showers and no hot water. The company barely ever responded to me and I had to chase multiple times just for it to be looked at. On my move out day they finally sent a plumber to fix the water and shut my access to water off all day so I could not clean the apartment fully. They then proceeded to charge me for a full clean (when I had not water to clean with) and charge me from my deposit for areas that were described ‘left as new’ I ultimately took the to TDS and they sided with me and I was awarded back my deposit. The property I also has excessive Black Mould that I complained about for months before they eventually sent some one to paint over some areas of it causing the paintwork to be mismatched and the mould to return. Please please please do not use this company, they are rude and do not value their customers, go elsewhere unless you want constant stress

Frequently Asked Questions About Linley & Simpson

How does Linley & Simpson handle the viewing of multiple properties?

Linley & Simpson streamline the property viewing process by allowing clients to view multiple properties that fit their criteria in one appointment, which saves time and increases the ease and efficiency of the property search for potential tenants or buyers.

What can I expect in terms of responsiveness from Linley & Simpson agents?

You can generally expect a high level of responsiveness and efficient communication from Linley & Simpson agents during the property hunting and buying process, as noted in several positive customer reviews.

Has there been feedback on Linley & Simpson's handling of property maintenance issues?

Some tenants have provided feedback indicating dissatisfaction with the property maintenance response times and communication regarding issues, which suggests that while many customers have a positive experience, there are areas where the company may need to improve their services.

About Linley & Simpson

Property Management

Since opening, Linley & Simpson have helped more than 50,000 people move across North & West Yorkshire.At the Leeds City Centre branch, we are backed up with the resources, knowledge and experience of a leading estate agency. We offer excellent services, to help you rent, buy, sell or let your property - our aim is to build trust with our customers through a professional approach.We give you this assurance by drawing upon this unparalleled expertise and the pool of talent that exists among our Leeds City Centre team. This ensures we can provide you, whatever your needs, with the very best customer experience in the property world.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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