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Len The Plumber Heating & Air, LLC Reviews

Rated 4.7 based on 14138 Reviews

1552 Ridgely St, Baltimore, MD 21230, United States

Plumbers Baltimore

Published on
July 10, 2025
Last updated
July 10, 2025

Reviews Summary

Overall, customer reviews for Len the Plumber reveal predominantly positive experiences, especially regarding promptness, professionalism, and technical expertise. Many reviewers specifically mention technicians such as Shawn, Will Brawner, John Frazier, and others for their efficiency, professionalism, and dedication. However, a few customers raise concerns around high pricing and occasional communication lapses, particularly with scheduling and dispatch.

Common feedback includes prompt issue resolution, friendly staff, and clear explanations of services provided. Multiple reviewers highlight that the company is able to respond quickly during emergencies, even outside of regular working hours, and that technicians take care to respect customers’ homes and provide detailed updates. Despite generally high satisfaction, some mention unexpectedly high costs for relatively simple repairs and a lack of upfront pricing, while one reviewer expressed frustration regarding a rescheduled appointment and lack of proactive communication.

Len the Plumber maintains a strong reputation in the plumbing and HVAC space, with most customers describing the company as dependable and professional in their approach. In the region they serve, Len the Plumber is valued for resolving urgent plumbing issues swiftly, although some room for improvement exists in pricing transparency and scheduling reliability. The consistency of positive feedback related to responsiveness and workmanship supports their standing as a reputable local provider.
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What Customers Are Saying About Len The Plumber Heating & Air, LLC?

excellent communication throughout the process

worked hard and respected our home

remarkable efficiency and skill

Excellent service by John Frazier

Outstanding and professional work

very professional, very personable

very friendly and professional

Len the Plumber is professional, trustworthy, and dependable

explained everything clearly

Trustguide extracts key phrases from reviews about Len The Plumber Heating & Air, LLC and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Len The Plumber Heating & Air, LLC's customers had a positive experience.

Positive
80%
Neutral
0%
Negative
20%

Len The Plumber Heating & Air, LLC Ratings

5

As of Based on 14138 revies as of Jul 10, 2025

Len The Plumber Heating & Air, LLC Score

80%

As of Based on 14138 revies as of Jul 10, 2025

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Customer Reviews

As of Jul 10, 2025, 14138 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Len The Plumber Heating & Air, LLC's publicly available reviews View source

Jason Gerchalk rated Len The Plumber Heating & Air, LLC 5 stars
2 weeks ago
Shawn is very polite and professional. He had excellent communication throughout the process. He was able to resolve my issues properly , I would absolutely recommend LEN the plumber and especially Shawn.
Glenn Mitzel rated Len The Plumber Heating & Air, LLC 5 stars
a month ago
No water at 3:00am; called Len at ~7:00; Will Brawner arrived as promised at ~8:30. New well pump and pressure tank installed by ~5:30pm, and water is restored. Will and assistant worked hard and respected our home in the process. Price seemed high, but we were very glad to have water restored so quickly and professionally. Good job, Will.
Faffa_wood_carving rated Len The Plumber Heating & Air, LLC 5 stars
a month ago
I want to extend my heartfelt thanks for coming out to resolve my plumbing issue. Mr. Collen was an outstanding plumber who tackled the problem with remarkable efficiency and skill. I truly appreciate not only the prompt service but also the professionalism he demonstrated throughout the process. Your team's dedication to providing excellent customer service did not go unnoticed. Thank you once again for your exceptional help!

Frequently Asked Questions About Len The Plumber Heating & Air, LLC

Is Len the Plumber able to handle emergency calls outside of regular hours?

Yes, reviews show that Len the Plumber responds quickly to emergencies, including early mornings and weekends, dispatching technicians to resolve urgent plumbing and HVAC issues.

Are costs disclosed before work is performed?

Some customers report not receiving upfront pricing before technicians arrived. Pricing is generally shared after assessment on site; this approach may lead to unexpectedly high costs for basic jobs.

How are technicians scheduled and dispatched?

Technicians are scheduled through a dispatch team, with customers usually receiving estimated arrival times. However, a few reviewers noted instances of late cancellations or rescheduling, so it’s good to confirm timing in advance.

About Len The Plumber Heating & Air, LLC

Plumbers
Len the Plumber is a service business specializing in residential and commercial plumbing as well as HVAC services, including emergency repairs, installation, and maintenance. The company operates through in-person visits, deploying skilled plumbers and technicians to respond to customer needs on-site for a variety of plumbing and heating or cooling system issues.

The company’s operational model involves dispatching technicians rapidly, often for urgent and complex jobs. Technicians are equipped to diagnose, repair, or replace equipment, and often communicate expected arrival times and process steps with customers. Services are typically scheduled through a central dispatch team, and work is performed directly at the customer’s property.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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