Common feedback includes prompt issue resolution, friendly staff, and clear explanations of services provided. Multiple reviewers highlight that the company is able to respond quickly during emergencies, even outside of regular working hours, and that technicians take care to respect customers’ homes and provide detailed updates. Despite generally high satisfaction, some mention unexpectedly high costs for relatively simple repairs and a lack of upfront pricing, while one reviewer expressed frustration regarding a rescheduled appointment and lack of proactive communication.
Len the Plumber maintains a strong reputation in the plumbing and HVAC space, with most customers describing the company as dependable and professional in their approach. In the region they serve, Len the Plumber is valued for resolving urgent plumbing issues swiftly, although some room for improvement exists in pricing transparency and scheduling reliability. The consistency of positive feedback related to responsiveness and workmanship supports their standing as a reputable local provider.