iSmash Reviews Summary

Rated 4.6 Star based on 512 Reviews

Published on
February 12, 2024
Last updated
February 12, 2024

What customers think about iSmash

The iSmash store in Leeds appears to have cultivated a strong reputation for efficient, cost-effective repairs and positive customer service. The analysis of recent reviews suggests that customers are consistently impressed with the quick turnaround times, often less than 30 minutes, and the affordability when compared to quotes from official stores like Apple. Recommendations and commendations for honest service indicate trust in the technicians' work and integrity. Furthermore, the store seems to have a track record of providing helpful advice and making the repair process easy to navigate, especially when dealing with warranties and complex situations. Some reviews specifically highlight the helpfulness of certain staff members and the use of additional protective measures like screen protectors post-repair.


Positive feedback for iSmash - Leeds frequently mentions the rapid and professional service, with repairs often completed within a time frame that exceeds customer expectations. The cost-effectiveness of the services is a recurring theme, with significant savings noted in comparison to quotes from official retail stores. Customers express gratitude for the quality advice provided by employees, contributing to a high level of satisfaction. Personal anecdotes in the reviews testify to a level of customer-centric flexibility; for example, accommodating rescheduled appointments and honoring discounts further enhances their reputation. Additionally, customers appreciate the store's help with navigating warranty requirements and value the honesty and expertise shown in dealing with complex technical issues.


Despite the predominance of positive experiences at iSmash - Leeds, there are some concerns regarding the quality of parts used for repairs. One customer cites the poor durability of a replaced camera glass, which cracked again within a day, bringing into question the longevity and reliability of the parts. The follow-up customer service to this issue was perceived as unsatisfactory, suggesting an area for potential improvement. While this incident appears isolated within the context of the reviews provided, it serves as a critical reminder for the company to ensure the quality of components to maintain their reputation.

Frequently asked questions about iSmash

How does iSmash - Leeds compare in price to official repair services?

Based on customer reviews, iSmash - Leeds tends to offer more affordable repair services when compared to official retail stores like Apple, with significant savings on repairs and additional protective measures included.

Can iSmash - Leeds handle warranty repairs for phones?

Yes, iSmash - Leeds is proficient in handling warranty repairs and has been recognized for assisting customers through the process efficiently, often dealing with third-party warranties as noted in customer testimonials.

Is customer service flexible with scheduling and rescheduling appointments?

The reviews suggest that iSmash - Leeds provides flexible customer service, with staff accommodating changes in appointment times and consistently maintaining good communication with customers.

Latest spotlight reviews, questions and complaints for iSmash

3 weeks ago
I was convinced the charging port on my iPhone was faulty so after looking at the price of new phones decided to go in to get a quote for a new port to be fitted, it'd be cheaper than a new phone. After 10 minutes and a good clean & service the guys there had my phone fixed. I was really surprised and so grateful. They did such a good honest job. Recommended, thank you.
Emily Lofthouse
3 weeks ago
Fantastic service! Thank you so much! Having been to the Apple Store and was quoted over £500 to repair my phone. I popped into the iSmash store and have a new screen protector camera lens protector and new glass for 1 camera all for £85. All done in less than 30 minutes.
Martin Douglas Hendry
a month ago
I chose iSmash for my phone repair as from reading reviews online I found that they had a great reputation as Google Partner. I had bought a second hand pixel phone which had an issue with the screen, as the battery had swollen. I had to talk to the provider as well as iSmash to make sure that my phone could be repaired under the 3rd party warranty. The guys at iSmash were massively helpful and helped make a complicated process really easy and stress free. I'll be back there if I need any more repairs in the future. Highly recommend.
Read all reviews

About iSmash

Mobile Phone Repair
iSmash is the UK’s leading specialist tech repair service. Let us repair your screen whilst you get your shopping! Leeds Trinity Centre iSmash is ideal for shoppers looking for a high quality repair or battery replacement for their smartphone, iPad or MacBook. Most repairs are completed in under 30 minutes by a fully qualified technician. In addition to repairs, we also offer an exciting range of mobile accessories including cases, screen protectors, chargers and headphones. You will find us opposite Smiggle and Replay.