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iHeat Ltd Reviews

Rated 4.5 based on 31 Reviews

Cambrian Works, Gobowen Rd, Oswestry SY11 1HS

Plumbers Oswestry

Published on
August 2, 2025
Last updated
August 2, 2025

Reviews Summary

The overall sentiment towards iHeat, a central heating service provider, is strongly positive based on customer reviews. Reviewers consistently note the professionalism, reliability, and technical expertise of the team, highlighting specific staff members such as Graham, Sophia, Mandy, Bradley, and John. Customers appreciate clear communication, no hard-sell tactics, and the ability to solve complex technical problems efficiently. One notable exception is a single negative review mentioning property damage by a subcontractor and lack of support, which stands out among otherwise favorable experiences.

Common feedback includes high-quality workmanship, timely installations, effective scheduling updates, and smooth coordination throughout the process. Customers frequently reference both air and ground source heat pumps, as well as solar PV systems and underfloor heating installations, praising iHeat’s attention to project details and knowledgeable staff. Positive themes also cover issue resolution, understanding of incentive schemes, and helpful advice during decision-making.

Overall, iHeat is regarded as a trustworthy and professional provider of renewable heating and solar solutions. In its region, iHeat is recognized for delivering consistent service with high reliability and for combining technical competence with customer-friendly service delivery. Most reviewers indicate an intent to use iHeat for future projects, underlining a strong local reputation.
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What Customers Are Saying About iHeat Ltd?

Excellent time scale from deciding to installation

the installation was smooth and professional

very professional company to deal with

the service was excellent

very professional, helpful and accommodating

dedicated to service and customers

Installation was excellent and has been running 12 months trouble free

Excellent communication from the girls at the office

an excellent example of a company you can trust

the team was very professional and helpful

Trustguide extracts key phrases from reviews about iHeat Ltd and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of iHeat Ltd's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%

iHeat Ltd Ratings

5

As of Based on 31 revies as of Aug 02, 2025

iHeat Ltd Score

90%

As of Based on 31 revies as of Aug 02, 2025

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Customer Reviews

As of Aug 02, 2025, 31 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of iHeat Ltd's publicly available reviews View source

Shaun Jones rated iHeat Ltd 5 stars
a year ago
A delightful company to deal with. We decided to explore the renewable market based on recommendations and asked 3 companies for quotes. A close neighbour recommended iHeat and we selected them based on a competitive quote, nice design proposal and "local" factor. Excellent time scale from deciding to installation and no hard sell tactics. Dealing with Graham who provided the design, Sophia/Mandy in the office and the installation team of Bradley/John/Jake was ever so easy and enjoyable. We are delighted with the high standard of workmanship, cleanliness and friendly attitudes. All in all delighted. So far so good and on a typical Spring day of sunny intervals we generated 25 kWh and had all the large users (washing machine, tumbler, oven, dish washer) in use and never used the grid nor required it overnight. In addition, a full Hot Water tank by virtue of iBoost reducing the gas bill. Even on a drab day the generation has been impressive. Batteries are King and happy we got a second. Throughly recommend iHeat and will be using them again no doubt when we need an EV charger fitted for our next car.
Peter Brown rated iHeat Ltd 5 stars
3 months ago
i-Heat installed my PV system about 3 years ago and I have no regrets at all. The installation was smooth and professional, from the scaffolding to the registration with the electricity Company and everything in between. It has been super-reliable and has dramatically reduced my annual energy bill. I definitely recommend solar and if I was doing it all again, I would definitely be on the phone to i-Heat
Paul Andrew rated iHeat Ltd 5 stars
3 months ago
Graham and his team installed a new NIbe ground source heat pump , they also installed the underfloor heating for my new extension.. They are a very professional company to deal with. Sophia in the office kept me up to date with the schedule of work which was all completed on time in a professional manner. Thanks.

Frequently Asked Questions About iHeat Ltd

Who will I interact with during my project with iHeat?

Customers interact with specific team members such as Graham, Sophia, Mandy, Bradley, and John. Office staff manage scheduling and updates, while installation teams handle onsite work. Customers can expect coordinated support from both administration and engineers.

Does iHeat handle both installation and repair of renewable heating systems?

Yes, iHeat installs systems such as air source and ground source heat pumps, solar PV, and also diagnoses and repairs existing systems. Several reviews mention prompt issue resolution and technical expertise in troubleshooting faults.

What is the installation process for iHeat’s services?

The process typically involves an initial quote and design proposal, clear explanation of product and incentive options, scheduled installation with updates, and coordination with utility providers where required. Office staff maintain communication throughout, and the installation is handled by experienced technicians.

About iHeat Ltd

Plumbers
iHeat provides services in the design, supply, and installation of renewable energy systems such as air source heat pumps, ground source heat pumps, solar photovoltaic (PV) systems, and underfloor heating. The company caters to residential and small commercial customers seeking energy-efficient, sustainable heating and power solutions through onsite installation and technical projects.

Operations involve consulting with customers to determine their project needs, producing detailed design proposals, handling government incentive scheme explanations, and executing installation with in-house staff and carefully selected subcontractors. Office staff manage schedules, customer communication, and coordination with manufacturers and utility companies to ensure projects are completed smoothly and within agreed timelines.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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