The overall sentiment in recent reviews for ID.me, a government-contracted identity verification service, is strongly negative. Reviewers often cite significant frustration with the lack of live customer support, especially during urgent account access issues. Numerous customers report waiting days or even weeks for responses to support emails, with some stating they received only automated replies or none at all. Criticisms regarding inaccessible or unhelpful staff, poor communication channels, and processes that appear inflexible for non-U.S. residents are frequent.
Recurring themes include dissatisfaction with customer service accessibility, technical issues preventing account access, and challenging onboarding or interview processes for potential employees. There is a consistent concern about not being able to resolve critical account problems due to the absence of direct or human support—often described as “no phone number” or “no live person to talk to.” Several reviewers also remark on the ineffectiveness of email-based help and the lack of prompt, meaningful follow-up.
Based on customer feedback, ID.me faces substantial trust and reputation issues, particularly regarding its support for identity verification in the United States. The absence of responsive or human-driven assistance stands out as a major obstacle for users relying on the service for accessing government resources, with few, if any, positive experiences highlighted in these reviews.
Recurring themes include dissatisfaction with customer service accessibility, technical issues preventing account access, and challenging onboarding or interview processes for potential employees. There is a consistent concern about not being able to resolve critical account problems due to the absence of direct or human support—often described as “no phone number” or “no live person to talk to.” Several reviewers also remark on the ineffectiveness of email-based help and the lack of prompt, meaningful follow-up.
Based on customer feedback, ID.me faces substantial trust and reputation issues, particularly regarding its support for identity verification in the United States. The absence of responsive or human-driven assistance stands out as a major obstacle for users relying on the service for accessing government resources, with few, if any, positive experiences highlighted in these reviews.
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