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Hyatt Regency Reviews Summary

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Hotels | Birmingham

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2 Bridge St, Birmingham B1 2JZ

Trustguide Rating

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A+
A
B
C
D
F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Hyatt Regency?

As of Apr 05, 2024, 2869 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Hyatt Regency's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 5, 2024
Last updated
April 5, 2024

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Hyatt Regency's customer reviews analysis

The Hyatt Regency Birmingham has garnered mixed reviews, painting a complex picture of the establishment's reputation. Guests have frequently praised the hotel for its prime location, the cleanliness of rooms, the spaciousness, and the quality of food in the restaurant. However, there are several criticisms that recurrently come to light. These include complaints about the soundproofing of rooms, which has significantly affected guest comfort, particularly in the case of one disturbed by adjacent room noises. Moreover, the handling of customer complaints by the management, specifically a manager named Mark, appears to be a sore point, raising concerns about the hotel's responsiveness and empathy towards guest experiences. Additionally, guests have reported issues with amenities, such as the spa's limited hours of service and reliability, and room facilities like air conditioning. The breakfast experience has also been called into question, with guests encountering problems with the variety and quality of food items available. These negative experiences, alongside a perception of false advertisement regarding the facilities, contribute to a varying overall customer experience that calls for attention and action to address the reported insufficiencies and improve service standards.

Positive Feedback

Positive feedback for Hyatt Regency Birmingham highlights several key attributes favorably impacting the guest experience. Guests have consistently lauded the hotel's advantageous positioning, which facilitates easy access to local attractions and dining options. The friendliness and efficiency of the staff have been recognized, contributing significantly to the hotel's hospitable environment. Moreover, the spacious and clean rooms are frequently mentioned, alongside the comfort of the bed facilities, creating an inviting and restful atmosphere. Guests have particularly appreciated the quality of food served at the hotel's restaurant and the comprehensiveness of breakfast options. The spa facilities, despite noted issues with service hours, are also deemed enjoyable by some guests. Overall, these positive elements stand out in customer feedback, establishing them as strong points of the Hyatt Regency Birmingham.

Concerns and Threads

The negative aspects of customer feedback regarding Hyatt Regency Birmingham are primarily centered on specific service elements and facilities. Notable issues with soundproofing have disrupted guest peace, leading to uncomfortable experiences. The management's handling of complaints, particularly the lack of empathy and follow-through as illustrated by an incident with a manager, has fuelled distrust and dissatisfaction amongst guests. Additionally, the hotel's spa services, while appreciated in concept, suffer from criticisms about limited operational hours and miscommunication, which have deterred guests from full enjoyment. The quality of breakfast offerings and the functionality of in-room air conditioning have also been called into question. Further discontent arises from perceived discrepancies between advertised hotel features and the actual services provided, such as room amenities and leisure facility availability. All these factors compile a list of areas where the hotel appears to need refinement and improved customer communication.

Frequently asked questions about Hyatt Regency

What are the opening hours for the spa facilities at Hyatt Regency Birmingham?

Recent feedback indicates some changes and inconsistencies in spa operational hours. It is advised to check directly with the hotel for the current opening times of the sauna, jacuzzi, and steam room to avoid inconvenience.

Is there a parking facility available at Hyatt Regency Birmingham, and is it convenient?

The hotel does offer parking facilities, but there have been instances of guests facing difficulties due to limited spaces and potential waits for other drivers. Considering this, it may be beneficial to explore nearby parking alternatives.

What can I expect in terms of room quality and amenities at Hyatt Regency Birmingham?

While rooms are generally regarded as spacious and clean, some guests have noted a disparity between photographs and reality in terms of room aesthetics. Amenities such as air conditioning and hairdryers in some rooms may need updating, so it's recommended to request specifics upon booking.

Recent customer reviews and testimonials for Hyatt Regency

Hyatt Regency
G SB
1-Star
3 days ago
I had the unfortunate experience of staying at this hotel for 1 night, I am glad I did not stay any longer. Halfway through the night as me and my partner were asleep we were woken up to a noise coming from the adjacent room to ours. The noise was brief and at the time we were unable to make out what it was. However, at this point we were now awake and attempted to fall back to sleep. At approximately 7.30am we heard a noise again, this time we were more alert to it as we were unable to fall back to sleep. The noise was coming from the adjacent room again and there was a rhythmic banging noise which lasted around 30 minutes. You will find on this review a video of the noise as evidence. We could also hear moaning coming from the room so it became clearly evident that there was a sexual interaction taking place. This was extremely uncomfortable and disturbing and completely ruined our stay at the hotel. At the point of check out we raised this with the person at the desk, who advised he was the manager named Mark. He showed no empathy at all regarding our horrible experience and did nothing in regards to handling the complaint. Due to his poor complaints handling we requested he left notes on our check out invoice so that we could show this with a formal complaint that I could email to the hotel. Mark advised he had done this and he placed the invoice inside a sealed envelope. I opened the envelope and to my disbelief there were no additional notes of the complaint we raised. When questioned Mark advised he is unable to leave notes on the invoice which made me immediately distrust him and anything he had previously said to me. I have since written a formal complaint via email and it has been over a week without receiving any acknowledgement or reply. This is apparently one of the best hotels in Birmingham city centre. The experience me and my partner faced was more towards the standards of a Travelodge or premier inn and even in those hotels you would receive a much better service with compensation or even refund. I would not usually leave such a review but the experience I faced was disgusting and I was made to feel at blame by Mark and feel I gave no choice having had no reply or acknowledgement to my formal complaint and believe others should be aware of this awful stay. Avoid this hotel.
Hyatt Regency
Emma Livesey
1-Star
a week ago
A beautiful hotel in the perfect location. Staff are friendly and the room was spacious and very clean. Breakfast options were great and overall deco of the hotel is beautiful. Spa was great.The lounge is also very nice Only stayed one night for a works do but defo would love to come back and visit again first time ever staying in a hotel the experience was amazing love everything with the hotel thank you to all the staff. Rooms: Big and spacious and very clean Nearby activities: Lots of places near by to go and look around or to have a meal away from the hotel Safety: Felt really safe Food & drinks: Lovely
Hyatt Regency
Nathan Lauder
1-Star
a month ago
We stayed here mid week and although the hotel was busy and we had a small issue with the TV in our room - this was resolved very quickly and all the staff were helpful and friendly in the process. This is a lovely hotel and all the staff are very friendly. Great location, lovely rooms and food! Highly recommended definitely 5 star in my opinion
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Hyatt Regency's customers had a positive experience.

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Hyatt Regency

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.3
/5
2869
reviews
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About Hyatt Regency

Hotels
Contemporary high-rise with free Wi-Fi and an indoor pool, plus a British bistro, a bar and a spa.
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