Hyatt Regency Reviews

I had the unfortunate experience of staying at this hotel for 1 night, I am glad I did not stay any longer. Halfway through the night as me and my partner were asleep we were woken up to a noise coming from the adjacent room to ours. The noise was brief and at the time we were unable to make out what it was. However, at this point we were now awake and attempted to fall back to sleep. At approximately 7.30am we heard a noise again, this time we were more alert to it as we were unable to fall back to sleep. The noise was coming from the adjacent room again and there was a rhythmic banging noise which lasted around 30 minutes. You will find on this review a video of the noise as evidence. We could also hear moaning coming from the room so it became clearly evident that there was a sexual interaction taking place. This was extremely uncomfortable and disturbing and completely ruined our stay at the hotel. At the point of check out we raised this with the person at the desk, who advised he was the manager named Mark. He showed no empathy at all regarding our horrible experience and did nothing in regards to handling the complaint. Due to his poor complaints handling we requested he left notes on our check out invoice so that we could show this with a formal complaint that I could email to the hotel. Mark advised he had done this and he placed the invoice inside a sealed envelope. I opened the envelope and to my disbelief there were no additional notes of the complaint we raised. When questioned Mark advised he is unable to leave notes on the invoice which made me immediately distrust him and anything he had previously said to me. I have since written a formal complaint via email and it has been over a week without receiving any acknowledgement or reply. This is apparently one of the best hotels in Birmingham city centre. The experience me and my partner faced was more towards the standards of a Travelodge or premier inn and even in those hotels you would receive a much better service with compensation or even refund. I would not usually leave such a review but the experience I faced was disgusting and I was made to feel at blame by Mark and feel I gave no choice having had no reply or acknowledgement to my formal complaint and believe others should be aware of this awful stay. Avoid this hotel.