The overall sentiment for Heatable, a central heating and renewables installation company, is mixed according to recent customer reviews. While many customers commend the professionalism and expertise of individual staff members such as Isabel, Hannah, Paul, David S, Harry, and Suly, there are also significant criticisms, particularly related to poor communication and problematic customer service experiences. Issues including missed installation appointments, lack of follow-up on repairs, warranty disputes, and in one case, the mishandling of property and unprofessional language, have been noted.
Positive feedback frequently highlights smooth installation processes, knowledgeable staff, high-quality workmanship, and efficient handling of logistics. Several reviewers describe easy planning via Heatable’s website, helpful YouTube videos, and a notably fast turnaround from order to installation. However, less positive experiences often involve delays, unmet expectations around timelines, and lack of clarity from head office, especially regarding communication and warranty issues.
Overall, Heatable is regarded as a reliable provider when individual staff members are directly involved and when processes proceed smoothly. Nonetheless, the company’s reputation is affected by recurring complaints related to communication gaps, post-installation support, and accountability, particularly for customers in the UK. Prospective clients in the central heating sector should weigh these factors when considering Heatable.
Positive feedback frequently highlights smooth installation processes, knowledgeable staff, high-quality workmanship, and efficient handling of logistics. Several reviewers describe easy planning via Heatable’s website, helpful YouTube videos, and a notably fast turnaround from order to installation. However, less positive experiences often involve delays, unmet expectations around timelines, and lack of clarity from head office, especially regarding communication and warranty issues.
Overall, Heatable is regarded as a reliable provider when individual staff members are directly involved and when processes proceed smoothly. Nonetheless, the company’s reputation is affected by recurring complaints related to communication gaps, post-installation support, and accountability, particularly for customers in the UK. Prospective clients in the central heating sector should weigh these factors when considering Heatable.
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