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Headingley Home Appliances Ltd
Headingley Home Appliances Ltd

Headingley Home Appliances Ltd Reviews Summary

Electrical Repairs | Leeds

What do customers say about Headingley Home Appliances Ltd?

As of Feb 27, 2024, 108 customers have reviewed this business and rated it 4.4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
February 27, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
108
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Headingley Home Appliances Ltd's customer reviews analysis

Headingley Home Appliances Ltd displays a mixed reputation among consumers based on recent reviews. A significant number of customers express high satisfaction with the company's service, describing the staff as friendly, efficient, and highly skilled. Excellence in service delivery is evidenced by same-day responses, attentive in-home repair services with fair pricing, and commendations for going above and beyond, such as providing installation without additional cost. However, there are noteworthy instances of negative experiences, including communication issues with customer service, discrepancies between online information and actual service provision, and customers facing unfulfilled commitments. These problems highlight a potential weakness in their operational consistency and a possible area for improvement in ensuring reliability across all customer interactions.

Positive Feedback

Positive customer feedback for Headingley Home Appliances Ltd gravitates towards exceptional service delivery, characterised by prompt and efficient action from the staff. Clients laud the company for attentiveness, as described in instances of service personnel diagnosing and fixing issues quickly and often within the same day as reported. The personal touch of employees is a recurrent theme, with staff commended for their friendly and genuine attitude towards the customers. Products are viewed as quality offerings and customers appreciate the value-added services like same-day delivery and installation, which enhance the overall user experience. Recommendations and high ratings from satisfied customers indicate a solid foundation of trust and service excellence.

Concerns and Threads

Despite many positive experiences, Headingley Home Appliances Ltd has notable shortcomings as highlighted by its dissatisfied customers. Central to the grievances is the failure in communication, illustrated by unreturned calls and emails, confusions over appointment scheduling, and abrupt call terminations. Discrepancies between online stock information and actual availability have led to customer frustration and disappointment. Additionally, concerns over service quotes changing upon follow-up and delayed repair appointments contribute to a sense that dependability is an area needing improvement. Such negative experiences suggest inconsistencies in customer service protocols and possibly an inadequate digital infrastructure to support their business processes effectively.

Frequently asked questions about Headingley Home Appliances Ltd

Can I expect Headingley Home Appliances Ltd to deliver and install appliances on the same day?

Many customers have reported same-day delivery and installation services. However, this may depend on the availability of products and staff, so it's advisable to confirm with the company at the time of purchase.

Does Headingley Home Appliances Ltd offer repair services for all types of home appliances?

Customers have successfully received repairs on items like washing machines, dishwashers, and dryers. You should contact the company directly to confirm whether they can repair your specific appliance model and brand.

How reliable is the stock availability shown on Headingley Home Appliances Ltd's website?

There have been instances where the online stock information was not accurate. It's best to contact the company directly to verify the availability of a specific appliance before making arrangements or decisions based on the website data.

Recent customer reviews and testimonials for Headingley Home Appliances Ltd

Headingley Home Appliances Ltd
Mohammed Ismail
5-Star
a month ago
Absolute outstanding service and quality products. Honestly one of the best companies for finding appliances in the whole of Leeds. Don’t listen to the bad reviews they were very kind and friendly just a great experience and throughly enjoyed their services. I feel whoever tries out this company will have an amazing experience as they gave me such honest advice and were very genuine. Fully recommend 👍🏽.
Headingley Home Appliances Ltd
N Wren
5-Star
2 months ago
Rang in week to get my washer repaired and asked to ring back saturday. Rang saturday left my contact details and was told engineer would ring. No call and wasted day. Rang at 5.35 however call out was now 50 quid not what i was quoted. Told me to text my details so i sent my address and model number of washer. 2 hours later now 7.40 no sign. Maybe he was expecting my card details to an unknown number. Like i would do that doh! Very suspicious think it might be easier just to get a new one
Headingley Home Appliances Ltd
Lorraine Finan
5-Star
3 months ago
Found an appliance I was looking for on their website. When I tried to order on line it stated they did not deliver to my area. I emailed to try and look at how to find a solution but heard nothing back. I rang a week later and when I mentioned the appliance I was sourcing the call was disconnected. Rang back a few hours later and told very bluntly they no longer have any (despite it being shown as in stock on line) and again the call terminated. Actually am in shock.
Read all reviews
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
108
reviews
Excellent
Good
Average
Fair
Poor

About Headingley Home Appliances Ltd

Electrical Repairs
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