Fibrus Broadband - Head Office Reviews

I can't speak highly enough of the customer service we received from Fibrus in the wake of Storm Éowyn. We were unfortunately without internet after the storm and reported the fault directly with Fibrus on their website, which was a very straightforward process thanks to the user-friendly reporting page. During the two week period we were waiting to get back online, Fibrus kept in regular contact about their progress in the area (4 text messages in total). When the engineers came to us, they decided we'd be best with a full re-installation and we were back online that day. Following that, I was sent a link by Fibrus to apply for compensation due to lost service and we've been granted a credit amount that covers nearly two months' internet bills. All very positive, despite the pressure the company must be under at the moment. Since then, our Broadband speed has been slow and patchy, and after an Internet Speed Test showing that our connection was only 14mb, I phoned Fibrus directly today. A useful callback service meant that I didn't have to hang about on hold. The representative on the callback I recieved was friendly, helpful and patient (this is especially important for me, because I'm not at all tech savvy). He talked me through a system reset and explained what he could do at their end regarding updates etc to improve our speed. Following this process, he assured me that he could see no faults and following another 'at home' Speed Test, our internet speed is now showing at 98.1mb. Overall, I feel that Fibrus have gone over and above what I expected in the wake of Storm Éowyn, when so many properties and businesses demanded their support. Thanks again to Darren Mullan, the rep I spoke to today on the phone - you're a star.