FibreNest Reviews

Overall, customer sentiment towards FibreNest as an internet service provider is markedly mixed, with a slight lean towards negative feedback. While a small number of reviewers mention reliable connections and competitive pricing, a recurring narrative emerges of users feeling locked into a monopoly with limited provider options. Criticisms around speed, reliability, and infrastructure are matched by only a few positive comments on setup and initial service responsiveness.

Dominant themes across the reviews include dissatisfaction with frequent outages, slow connection speeds, and frustration with the lack of alternative providers in Persimmon Homes developments. Several reviewers report connectivity issues and believe pricing does not align with the service delivered. Meanwhile, the few positive remarks highlight prompt support for initial technical challenges and seamless activation on moving day. Customers reference service reliability, infrastructure limitations, and hardware restrictions as central concerns.

Based on reviewer feedback, FibreNest is regarded as a polarizing choice for internet service, particularly within Persimmon developments. While some users benefit from swift setup and consistent performance, many across these new build communities experience ongoing technical outages, lack of router control, and sense forced exclusivity. The company’s reputation for broadband reliability in these regions is, therefore, highly varied.

FibreNest provides broadband internet services, primarily targeting residents in new Persimmon Homes developments. Its core delivery model is in-person installation of WiFi and internet access in customers' homes, focusing on connectivity solutions tailored to specific residential communities.

The company operates by coordinating installation and activation for new homeowners, often being the exclusive provider within certain developments. Service is managed through proprietary equipment, and customers are usually tied in through their property agreement, with support available for setup and troubleshooting. Pricing and packages depend on infrastructure provided at each location.