The overall company reputation of Extra Space Storage, as deduced from the latest customer reviews, appears to be predominantly positive. Clients consistently praise the cleanliness and maintenance of the facilities, as well as the helpfulness and professionalism of the staff, particularly the managers named Aisha, Jack, and Juan. Customers have highlighted the seamless rental process, the excellent security measures in place, and the warm customer service that made them feel valued. However, there are instances of customers experiencing negative interactions, such as the reported incident with a manager named Jackie, who was described as unprofessional and potentially discriminatory. Complaints such as these, while isolated, can tarnish the company’s reputation and highlight a need for consistent customer service training and adherence to professional standards.
Positive customer feedback for Extra Space Storage heavily emphasizes the exceptional customer service delivered by employees such as Aisha, Jack, Juan, and Ariel. Clients report staff members being not only knowledgeable about the products and services but also displaying warmth and making customers feel their business is valued. The convenience and efficiency of the rental process, especially during unit transfers and discounts, have been applauded. Furthermore, the physical state of the storage facilities is frequently complimented, with numerous mentions of the facilities being clean, well-maintained, and secure, which enhances the customer experience and trust in the company.
Despite numerous positive reviews, key negative aspects of customer feedback for Extra Space Storage do emerge. An isolated complaint pertains to a negative interaction with an employee named Jackie, who has been characterized as unprofessional and accused of possible discriminatory behavior during an interaction concerning unit pricing and transfers. This incident suggests that incidents of customer service inconsistency occur, potentially leading to customer distress and disappointment. However, this appears to be an exception rather than the rule when considering the volume of positive experiences shared by other customers.
Customers have expressed confidence in the security measures at Extra Space Storage facilities, which include surveillance and controlled access to ensure the safety of their belongings.
According to recent reviews, Extra Space Storage prides itself on the cleanliness and maintenance of its facilities, with multiple customers noting the cleanliness and bright appearance of the storage units.
Customer service is frequently lauded by clients, who mention staff as friendly, knowledgeable, and helpful. However, prospective customers should be aware that isolated incidents of poor service can occur, as evidenced in some customer feedback.
Store your belongings at Extra Space Storage on 58 W 143rd St in New York, NY today! Our large selection of storage units, drive up access, drive up units, manager living on site, exceptional security, ADA compliant, deliveries accepted, multiple entrance/exit gates, non climate controlled units available, parking spaces, elevator access, security access to your floor only, solar site, loading dock, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for.
