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Extra Space Storage NY
Extra Space Storage NY

Extra Space Storage NY Reviews Summary

Self Storage | New York, NY

What do customers say about Extra Space Storage NY?

As of Jan 09, 2024, 2890 customers have reviewed this business and rated it 4.9 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
January 9, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.9
/5
2890
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Extra Space Storage NY's customer reviews analysis

The overall company reputation of Extra Space Storage, as deduced from the latest customer reviews, appears to be predominantly positive. Clients consistently praise the cleanliness and maintenance of the facilities, as well as the helpfulness and professionalism of the staff, particularly the managers named Aisha, Jack, and Juan. Customers have highlighted the seamless rental process, the excellent security measures in place, and the warm customer service that made them feel valued. However, there are instances of customers experiencing negative interactions, such as the reported incident with a manager named Jackie, who was described as unprofessional and potentially discriminatory. Complaints such as these, while isolated, can tarnish the company’s reputation and highlight a need for consistent customer service training and adherence to professional standards.

Positive Feedback

Positive customer feedback for Extra Space Storage heavily emphasizes the exceptional customer service delivered by employees such as Aisha, Jack, Juan, and Ariel. Clients report staff members being not only knowledgeable about the products and services but also displaying warmth and making customers feel their business is valued. The convenience and efficiency of the rental process, especially during unit transfers and discounts, have been applauded. Furthermore, the physical state of the storage facilities is frequently complimented, with numerous mentions of the facilities being clean, well-maintained, and secure, which enhances the customer experience and trust in the company.

Concerns and Threads

Despite numerous positive reviews, key negative aspects of customer feedback for Extra Space Storage do emerge. An isolated complaint pertains to a negative interaction with an employee named Jackie, who has been characterized as unprofessional and accused of possible discriminatory behavior during an interaction concerning unit pricing and transfers. This incident suggests that incidents of customer service inconsistency occur, potentially leading to customer distress and disappointment. However, this appears to be an exception rather than the rule when considering the volume of positive experiences shared by other customers.

Frequently asked questions about Extra Space Storage NY

What security measures does Extra Space Storage have in place?

Customers have expressed confidence in the security measures at Extra Space Storage facilities, which include surveillance and controlled access to ensure the safety of their belongings.

Are the storage facilities clean and well-maintained?

According to recent reviews, Extra Space Storage prides itself on the cleanliness and maintenance of its facilities, with multiple customers noting the cleanliness and bright appearance of the storage units.

How is the customer service at Extra Space Storage?

Customer service is frequently lauded by clients, who mention staff as friendly, knowledgeable, and helpful. However, prospective customers should be aware that isolated incidents of poor service can occur, as evidenced in some customer feedback.

Recent customer reviews and testimonials for Extra Space Storage NY

Extra Space Storage NY
Carlos Blanco
5-Star
3 weeks ago
"I've been using Extra Space Storage for a few months now and I'm so impressed! The facility is always clean and well-maintained. Aisha and jack the managers, are incredibly friendly and helpful. They made the renting process seamless and answered all my questions. The security measures in place give me peace of mind knowing my belongings are safe. Highly recommend this storage facility! 5 stars!"
Extra Space Storage NY
Lezina Ashton
5-Star
a month ago
Coming in this morning I didn’t know what to expect. I met one of the most amazing, talented, helpful associate from your company. They were very knowledgeable about your product and seem to know exactly what I would need to accommodate my current exigencies. In addition, they were very warm, helpful and courteous to me. They really made me feel like I mattered to your company and that alone had sold me on taking three bins instead of two. I truly appreciate the way I was taken care of! I pray that this note finds every member of your staff in good health.
Extra Space Storage NY
G-B G
5-Star
3 months ago
Great customer service. Nice guys. Got a great deal in here. Highly recommend. Shout out to Juan and his cool colleague on 9/25/23
Read all reviews

About Extra Space Storage NY

Self Storage

Store your belongings at Extra Space Storage on 58 W 143rd St in New York, NY today! Our large selection of storage units, drive up access, drive up units, manager living on site, exceptional security, ADA compliant, deliveries accepted, multiple entrance/exit gates, non climate controlled units available, parking spaces, elevator access, security access to your floor only, solar site, loading dock, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for.

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