The evaluation of the Empire Lettings & Property Management based on recent reviews reveals a generally positive reputation, with customers frequently praising the company for its exceptional customer service, professionalism, and communication skills. Several reviewers have specifically appreciated the attentiveness and helpfulness of individual staff members, such as Ryan, Raza, and Eleanor, highlighting their willingness to assist with queries and their promptness in responding. This customer-oriented approach seems to be a cornerstone of the company's ethos, with staff members often going beyond standard expectations to facilitate tenants' needs, from sourcing the perfect home to supporting tenant applications. However, a starkly contrasting account indicates a severe discrepancy in experience, pointing towards a potential weakness in addressing maintenance issues and the professionalism of certain staff members. The negative review cites rude behavior, neglect to resolve a serious maintenance issue in a timely fashion, and a general lack of empathy and accountability. Such dichotomy in experiences suggests while many tenants have positive dealings with the firm, there are notable exceptions which could tarnish the company's overall reputation.
Positive customer experiences with Empire Lettings & Property Management primarily stem from their high level of customer service and professionalism. Clients express gratitude for the attentive and kind nature of specific staff members such as Ryan, Raza, and Eleanor. These associates are commended for going above and beyond, ensuring smooth onboarding experiences, and being quick and reliable in their interactions. Positive feedback also extends to their excellent communication skills, including prompt responses and thorough explanations that contribute to a strong customer relationship. Additionally, new tenants have stated that the company has been instrumental in helping them find their perfect first homes, suggesting that Empire Lettings takes a proactive and dedicated approach to meeting clients' housing needs.
On the negative side, there are pressing concerns about the consistency of services provided by Empire Lettings & Property Management, particularly in handling maintenance issues. One glaringly negative review recounts an unresolved issue with shower drains, which was aggravated by what the customer perceived as rude and unhelpful staff behavior. This review mentions a disappointing lack of prompt, effective communication and a perceived indifference to the renter's problem, suggesting deficiencies in the company's operational procedures for dealing with client issues. This singular yet significant account highlights that while many experiences are positive, there are instances where the customer service falls short, negatively impacting the company's reputation and causing tenants considerable distress and inconvenience.
While many reviewers praise the agency for their customer service, there has been feedback indicating a need for improvement in how maintenance requests are addressed. The company aims to resolve issues promptly, but it is recommended for prospective customers to inquire about their procedures for handling and following up on maintenance concerns.
Staff members such as Ryan, Raza, and Eleanor have been noted for their excellent service. They are recognized for their responsiveness, thoroughness, and willingness to assist throughout the letting process.
Prospective customers can generally expect high-quality interactions, as many reviews highlight the company's excellent communication skills. Staff members seem to be proactive in their approach, offering swift responses and detailed guidance. However, it is advised to communicate your expectations clearly to ensure satisfactory service.
Empire Lettings and Property Management was founded by local based Birmingham-based property investor Paul Tanner.We specialise in residential sales, investment property purchases and property management for House Of Multiple Occupancy (HMO’s), residential and commercial premises throughout Birmingham.It is our mission to guide, advise and support you through your property goals, whatever they may be.We offer a friendly, personalised service tailored to suit both your needs and wants.We understand life can get busy which is why we try to make the process as simple as we can.
