Empire Lettings & Property Management Reviews
Rated 4.3 based on 234 Reviews
Property Management in Birmingham
The Mansion, 27 Frederick St, Birmingham B1 3HH
Published on
February 16, 2024
Last updated
July 10, 2025
The evaluation of the Empire Lettings & Property Management based on recent reviews reveals a generally positive reputation, with customers frequently praising the company for its exceptional customer service, professionalism, and communication skills. Several reviewers have specifically appreciated the attentiveness and helpfulness of individual staff members, such as Ryan, Raza, and Eleanor, highlighting their willingness to assist with queries and their promptness in responding. This customer-oriented approach seems to be a cornerstone of the company's ethos, with staff members often going beyond standard expectations to facilitate tenants' needs, from sourcing the perfect home to supporting tenant applications. However, a starkly contrasting account indicates a severe discrepancy in experience, pointing towards a potential weakness in addressing maintenance issues and the professionalism of certain staff members. The negative review cites rude behavior, neglect to resolve a serious maintenance issue in a timely fashion, and a general lack of empathy and accountability. Such dichotomy in experiences suggests while many tenants have positive dealings with the firm, there are notable exceptions which could tarnish the company's overall reputation.
While many reviewers praise the agency for their customer service, there has been feedback indicating a need for improvement in how maintenance requests are addressed. The company aims to resolve issues promptly, but it is recommended for prospective customers to inquire about their procedures for handling and following up on maintenance concerns.
Staff members such as Ryan, Raza, and Eleanor have been noted for their excellent service. They are recognized for their responsiveness, thoroughness, and willingness to assist throughout the letting process.
Prospective customers can generally expect high-quality interactions, as many reviews highlight the company's excellent communication skills. Staff members seem to be proactive in their approach, offering swift responses and detailed guidance. However, it is advised to communicate your expectations clearly to ensure satisfactory service.
Empire Lettings and Property Management was founded by local based Birmingham-based property investor Paul Tanner.We specialise in residential sales, investment property purchases and property management for House Of Multiple Occupancy (HMO’s), residential and commercial premises throughout Birmingham.It is our mission to guide, advise and support you through your property goals, whatever they may be.We offer a friendly, personalised service tailored to suit both your needs and wants.We understand life can get busy which is why we try to make the process as simple as we can.
