Emerald Windows Reviews Summary

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Window Cleaners | Philadelphia, PA

2301 N 9th St, Philadelphia, PA 19133, United States

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Emerald Windows?

As of Mar 29, 2024, 218 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Emerald Windows's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 29, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
March 29, 2024
Last updated
March 29, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Emerald Windows's customers had a positive experience.

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Emerald Windows

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Emerald Windows's customer reviews analysis

Emerald Windows appears to consistently provide a positive customer experience, demonstrated by its commendable reputation reflected in the latest reviews. Customers are voicing considerable satisfaction with various aspects of the service, from the initial sales consultations to the installation process and final results. Timeliness, professionalism, and cleanliness are common commendable traits noted by various clients. The company's ability to handle complex projects, such as working with 112-year-old buildings or skewed walls, emerges as a noteworthy strength. Client feedback indicates that Emerald Windows' personnel are not only skilled in their craft but are also personable, often engaging in friendly interactions that enhance the customer service experience. However, there's a mention of a delay due to a manufacturing error, suggesting room for improvement in quality control measures. Overall, the company is praised for its dedication to meeting client needs, which contributes positively to its overall standing in the market.

Positive Feedback

Emerald Windows is receiving high praise for its professionalism, quality of work, and the aesthetic improvements they bring to clients' properties. Customers are highlighting the exceptional cleanliness of the work areas post-installation, which is an aspect deeply appreciated and is indicative of the company’s respect for clients’ homes. The skill and expertise of the installation teams are repeatedly emphasized, with specific commendations for their attention to detail and craftsmanship. For instance, the additional woodwork, painting, and window capping mentioned in reviews showcase the teams going above and beyond contractual obligations. Additionally, customer experiences with sales representatives are noted as being low pressure and highly informative, which contrasts positively with aggressive tactics often encountered in the industry. Clients also report a significant improvement in the functionality of their windows, noting better insulation and reductions in noise, which contribute to an overall improvement in home comfort and security.

Concerns and Threads

While the vast majority of feedback for Emerald Windows is positive, there are isolated issues worth noting. One such issue is a delay due to the fabrication of an incorrectly colored window, leading to an extended wait time for project completion. This points to potential challenges in the company's oversight or its partner manufacturer's attention to detail. Although these incidents do not seem to be widespread, they highlight the importance of quality control and communication about timelines. Such delays could inconvenience customers, particularly those with tight schedules or those who have to make arrangements during the installation period.

Frequently asked questions about Emerald Windows

How does Emerald Windows address complex installations in older or unique buildings?

Emerald Windows has a proven track record of successfully managing complex installations, as evidenced by customer reviews detailing projects in buildings over a century old or with structural irregularities. The company's team is well-versed in customizing their approach and addressing unique challenges, ensuring both functionality and aesthetics meet high standards.

Can I expect Emerald Windows to maintain cleanliness during installation?

Yes, numerous reviews highlight Emerald Windows' commitment to maintaining a clean work environment throughout the installation process. Clients have noted that the crew is diligent in cleaning up after the work is completed, leaving the space tidy and often unnoticeable that work was conducted.

What if there is a problem with the window installation or the product itself?

In the rare case of a product issue or installation problem, Emerald Windows seems responsive to customer needs. One review mentioned a delay due to an error in window color, which was rectified with a subsequent proper installation. The company's openness to answering questions and addressing concerns throughout the process is well-documented in customer feedback.

Recent customer reviews and testimonials for Emerald Windows

Emerald Windows
Heather Rice
5-Star
3 months ago
Very happy with Emerald Windows. We did a 59-window project in a 112-year-old building. Owner was very responsive to needs and issues that arose. Onsite team was great. They went above and beyond (extra woodwork, painting, cleaning up, etc.). Consistently cleaned up after their work. Windows look and work great. They even re-hung all our blinds! Several neighbors have told us how good it looks. Very pleased.
Emerald Windows
Alex Hillman
5-Star
7 months ago
SO happy with our windows from Emerald, both the finished product and the process for getting there. After several interactions with high pressure sales companies pretending to be window companies, we were ready to give up, but the initial experience with Todd was amazing so we decided to move forward. Between the positive sales consult with Todd, and the installation team (Paul and Bobby) taking great care of our home while replacing the windows, we're SO happy. They look even better than we had imagined they could, and we'll be back to update photos when our bathroom renovation is complete to show how good they look in a properly finished room! Huge thanks to everyone at Emerald for this experience. We've got lots more windows to replace, and we'll be back to work with you again.
Emerald Windows
Jeff Slagle
5-Star
a week ago
Thrilled to have beautiful windows that we can actually see through! We were very happy with Emerald Windows from sales to installation. Ed and Bobby and the rest of the crew did a professional job of repairing our frames and putting in the new windows. They know their stuff and answered all our questions with patience and caring. Great communicators! It was worth waiting a few months for the windows to be fabricated.
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Overall Rating

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C
D
F
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Overall Rating
4.9
/5
218
reviews
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