DX Home Improvements Reviews

UPDATE: 5 months later and after contacting 'Which? Trusted Trader' and taking part in an Alternative Dispute Resolution process - which I won, I have finally been refunded my full £10,000! ************* This company has fantastic reviews, which was the primary reason we chose them but honestly, I have no idea why! Our experience with them has been (and continues to be) absolutely dreadful! Below is a brief summary of the key issues we've encountered... I was quoted TWICE for a garden room of a specific size (4m x 3m), which they later admitted they do not actually offer, subsequently providing me with "the closest thing to it" without letting me know!! Upon realising the discrepancy (the evening before the work commenced and after the materials had already ben delivered to our property), they assured me (and also my partner) during a phone call that the room would still measure 12m², just with slightly different dimensions. This was not the case, meaning that I was given false information (lied to) by the company director. Important to note here: their customer sales brochure contains incorrect and misleading sizing information, which constitutes false advertising and also made it difficult to ascertain which size of room I was actually getting. Once partially built, it became clear that the Garden Room was not only too small, but also the wrong style! They caused significant damage to my property and have failed to repair it, despite promising to address the issue. We have now had to pay for another tradesman to come and fix our floorboards and brickwork that they damaged. During the sales process, they committed to carrying out specific work that they they later admitted they do not actually provide. This resulted in us being asked to lift up concrete slabs and dig a trench in our garden by ourselves - which we were advised by sales would all be done for us. We were promised an "all inclusive job". They have since offered to correct the style, but would not address the sizing issue and have refused to carry out the groundwork that was initially promised. The garden room structure has now been removed and I have been left with 18 lovely ground screws sticking out my garden - making it unsafe for my children to play in. I have paid £10,000 for all of this and have, of course, requested a refund. However, the company seems to be conveniently avoiding any discussion on the matter, and getting a response from them has been extremely difficult. This issue has been ongoing for two months now. I strongly urge you to avoid this company at all costs.

Really impressed with our new windows and Door from DX Home Improvements! The team was professional from quote to installation, arriving on time and completing the work cleanly and efficiently. The windows look fantastic. The fitters were friendly and clearly took pride in their work. Will definitely use the company again .