The overall sentiment of customer reviews for Direct Save Telecom's broadband services is strongly positive, with customers frequently highlighting efficient, helpful, and professional support. Reviewers mention staff members by name, such as Andrew Lai and Kerry Ludham, pointing to attentive problem-solving, smooth handling of installation requests, and courteous follow-up. While there is a single review expressing dissatisfaction due to ongoing technical issues and communication around potential charges, the overwhelming tone is appreciative of customer care.
Common feedback themes include rapid response to queries, clear communication regarding installation and processes, and proactive follow-up to ensure service is working as expected. Many customers mention repeat business or referrals, underscoring trust in the service. Compliments are regularly given to both individual staff and the overall team, while rare criticisms focus mostly on technical hiccups rather than the quality of customer interactions.
Overall, Direct Save Telecom is regarded as a reliable broadband provider with a reputation for strong customer service and efficient resolution of queries. The company’s dedication to responsiveness and clear communication contributes positively to its standing. Across the reviews, long-term loyalty and frequent recommendations indicate a solid reputation within the UK market.
Common feedback themes include rapid response to queries, clear communication regarding installation and processes, and proactive follow-up to ensure service is working as expected. Many customers mention repeat business or referrals, underscoring trust in the service. Compliments are regularly given to both individual staff and the overall team, while rare criticisms focus mostly on technical hiccups rather than the quality of customer interactions.
Overall, Direct Save Telecom is regarded as a reliable broadband provider with a reputation for strong customer service and efficient resolution of queries. The company’s dedication to responsiveness and clear communication contributes positively to its standing. Across the reviews, long-term loyalty and frequent recommendations indicate a solid reputation within the UK market.
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