Read Cuckoo Fibre 353 Reviews Summary 2025

Marcus William rated Cuckoo Fibre 2 stars

3 months ago

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Cuckoo started off great with good pricing, good equipment and friendly staff. The speeds were fast and the connection was reliable. Everything was as advertised, until, my speeds started dropping to all my devices, from 800 to 200, I phoned after a few days and customer service was great, they said they'd look into it and phone me back. Over the next week my speeds dropped to 100/150 and I phoned again, the customer service was great again. Now my speeds are terrible and I reliable. I phoned again as still no solution. They said because the speeds were fine coming into the property there's nothing they can do. I tried to explain that every single device, wireless or not, was slow and there's a problem with the router. They refused to help. I phoned back a few days later, was told to download an app and whilst on the phone had to go into every room in the house so they could do a speed test. The guy in the phone agreed there is an issue and escalated it to Stage 2, whatever that is. Just off the phone just now, nearly 4 weeks after this started and they said they are not investigating it further, the speeds are fine. They then gave me the costs to cancel the contract saying "you're getting what you pay for"... at £52 a month for JUST internet, which doesn't work! As I right this I'm on my mobile data as the page wouldn't load on cuckoo WiFi. Customer service is in Britain, never any waiting times or long holds... About all I can say positive.

Ben Steckiewicz rated Cuckoo Fibre 4 stars

a month ago

Overall, a positive experience. My internet went down on a Thursday morning, and after reporting it, the issue was resolved by first thing Monday morning. A good turnaround considering it was close to the weekend. The support team answered the phone quickly, were friendly and helpful, and the engineer who came out fixed the issue quickly. My only suggestion would be to add an online case tracker to see that progress is happening. I felt I had to chase the progress a bit by calling back several times, just to be sure things were moving. That said, the team were open and honest about the process and how to ensure it was resolved as quickly as possible, by calling back at certain points, which I appreciated.

Stephen Davis rated Cuckoo Fibre 1 stars

a month ago

I became a customer from their acquisition of my previous provider. I have now left to go to Toob because it’s £25/month compared to £40/month for the same service. They can’t manage to send me a return envelope for their router and now they are trying to charge me £130 for not returning it. I am trying to but can’t due to their incompetence. Customer service tries to help but they seem to be dealing with corporate ineptitude.