Community Fibre Reviews

The reviews for Community Fibre’s broadband service reflect a generally positive sentiment, with most reviewers praising the professionalism, punctuality, and courtesy of engineers such as Shawn, Ali, Karl, and Simon. Customers highlight smooth installations, clear communication, and effective resolution of technical issues. However, a minority report frustrations related to contract terms, cancellation processes, and service response times.

Common themes include the reliability and speed of the broadband connection, seamless switchover from legacy providers, and the helpfulness of named engineers. Positive feedback is consistent across multiple London locations, especially regarding cost-effectiveness and thorough installation practices. Nonetheless, some reviewers express dissatisfaction with cancellation policy clarity, delayed responses to service issues, and prolonged waiting periods for technical support.

Overall, Community Fibre is regarded as a reliable internet service provider in London, recognized for attentive installation teams and strong network performance. The company builds its reputation on direct customer communication and value-driven pricing, although some concerns about contract flexibility persist.

Community Fibre provides broadband internet services, targeting residential customers in London. The company focuses on delivering high-speed fibre optic connectivity to homes and offers installation as part of its in-person service. Community Fibre enables customers to switch from other providers and aims to ensure comprehensive coverage throughout living spaces.

The operational model includes scheduled in-home installations carried out by engineers, often with additional routers to optimize WiFi coverage. The company communicates service updates and installation steps to customers via phone and text. Technical support is provided for post-installation issues, and additional services such as setting up separate WiFi networks can be requested as needed.