homepage
/
New York, NY
/
It Services
/
Cmit Solutions
Cmit Solutions

Cmit Solutions Reviews Summary

It Services | New York, NY

What do customers say about Cmit Solutions?

As of Jan 19, 2024, 102 customers have reviewed this business and rated it 4.9 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
January 19, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.9
/5
102
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Cmit Solutions's customer reviews analysis

CMIT Solutions of Wall Street and Grand Central appears to hold a largely positive reputation among its clients, as reflected in a series of recent reviews. Clients commend the company for its professionalism, responsiveness, and depth of IT knowledge. Technicians such as Robert and Francisco receive specific praise for their prompt, resourceful, and professional demeanor. Customer experience is generally characterized by quick resolution times and support availability outside of standard business hours, such as on Sundays. There is, however, a note of inconsistency regarding response times for minor requests, which seem to take longer than expected. Furthermore, a notable exception in the overall positive feedback landscape is a critique about the company's failure to deliver on promises and being unresponsive, which is a significant detractor in an otherwise commendable service record.

Positive Feedback

Positive feedback for CMIT Solutions of Wall Street and Grand Central is grounded in the company's attributes of professional conduct, extensive IT knowledge, and rapid issue resolution. Clients like Carlos Fuentes highly endorse the company for IT support needs. Responsive service, even at off-peak times, reflects the company's commitment to accommodating client schedules and urgencies. The technical staff, acknowledged for their politeness and efficiency, have been successful in resolving a variety of IT challenges, contributing to the view of CMIT as a valuable asset to businesses. Moreover, clients consider the quality of tech support to be superior to other experiences, noting the technicians' expert knowledge and empathetic approach as key differentiators.

Concerns and Threads

Despite the majority of positive impressions, CMIT Solutions has some areas of concern highlighted by client feedback. The most critical complaints revolve around unmet promises and a lack of responsiveness, which can tarnish the company's reputation. Additionally, even though technical support is generally acclaimed, some clients experience frustration with slower-than-anticipated response times for seemingly straightforward tasks such as software patch authorizations. This indicates a potential issue with operational efficiency or prioritization of tasks. Moreover, while the effort of the support team is appreciated, there are instances where technical limitations, such as outdated hardware, result in unresolved issues, suggesting that managing client expectations and clear communication regarding service capabilities could be improved.

Frequently asked questions about Cmit Solutions

How quickly can I expect CMIT Solutions to respond to an IT issue?

CMIT Solutions is recognized for their promptness and availability, with reports of quick responses even on Sundays. Typical wait times can be as short as 2 minutes, but some tasks may require a 15 to 20-minute window to address.

Do CMIT Solutions technicians have expertise in a wide range of IT challenges?

Yes, clients have identified CMIT Solutions' technicians as experts in the IT field, capable of handling a diverse array of technical issues with a professional and knowledgeable approach.

What if CMIT Solutions is unable to resolve my issue?

While CMIT Solutions strives to resolve all issues, there are cases where technical limitations such as outdated hardware may prevent a successful outcome. In such instances, CMIT's dedication to service is evident, but managing expectations upfront regarding the scope of service capabilities is advised.

Recent customer reviews and testimonials for Cmit Solutions

Cmit Solutions
Theresa U
5-Star
a year ago
The wait for the premier desk was only 2 min today and as soon as I spoke with Robert, he was on the issue and had it resolved quickly after. I appreciated how pleasant he was and his promptness. Thank you!
Cmit Solutions
Carlos Fuentes
5-Star
a year ago
CMIT has become an invaluable asset to our IT support. They are professional and knowledgeable in all aspects of IT. I would highly recommend them for any of your IT Support needs. Carlos Fuentes Director Of IT Samelson-Chatelane-Coral-Aperture
Cmit Solutions
Adrian Dickson
5-Star
a year ago
The technician is polite and resourceful. However, it always astounds me that for a simple patch authorization, which is what I needed in this case for a Whatsapp update, it will inevitably delay 15 to 20 minutes regardless. Surely, this can be done faster.
Read all reviews

About Cmit Solutions

It Services

CMIT specialize in IT solutions that monitor your computers and systems 24 x 7 x 365. This proactive management system notifies us when any device on your network experiences an issue, backs up your data safely and securely, and prevents cyber security problems before they affect your business. Protect your business from malware, hackers, viruses and the most commonly avoidable security risk of all: human error by your own employees. As the cyber security threat landscape constantly changes. You

Expand