Buildertrend Reviews

Overall, sentiment toward Buildertrend’s software and training services is mixed, with several customers highlighting positive experiences especially regarding their training events and friendly staff, while others express frustration with recent product changes. Reviewers consistently note the professionalism and approachability of staff running Buildertrend University and appreciate the clarity provided by thorough training. However, common complaints include issues with software updates, increased pricing, reduced support responsiveness, and the rigidity and complexity of recent product features.

Main themes emerging from the reviews include strong praise for Buildertrend’s in-person and virtual training, particularly the positive engagement and helpfulness of staff, as well as the usability of the mobile app for construction professionals. On the negative side, customers frequently cite dissatisfaction with ongoing software updates that complicate existing processes, a lack of flexibility for industry needs, glitches, and the burden of cost increases. A recurring issue is diminished customer support and unresolved technical problems after new update rollouts.

In summary, Buildertrend is recognized for its robust construction management software and comprehensive training, with the Omaha-based Buildertrend University standing out positively. In contrast, concerns about software reliability, update disruptions, and support responsiveness have eroded some long-term customer trust. Overall, Buildertrend maintains a nuanced reputation in the industry, balancing strong educational offerings with notable operational challenges.

Buildertrend provides construction management software designed for builders, contractors, and remodelers. The company offers both digital tools and in-person training, including workshops at Buildertrend University in Omaha. Their suite includes project management, budgeting, scheduling, and communication tools accessed via web and mobile app.

Operations are centered around a subscription-based model combining regular software updates with live and virtual training resources. Buildertrend facilitates workflow efficiency for construction professionals, providing onboarding, ongoing product support, integration with third-party platforms, and a structured process for users to learn and implement the product into their business environments.