brsk Reviews

Overall sentiment toward BRSK broadband service is largely negative, with a few isolated instances of strong individual staff support. Reviewers consistently note issues with service reliability, such as frequent outages, reduced internet speeds, and unresolved technical complaints. The positive mentions mainly highlight specific employees, notably Lee-Roy and Lee, for their responsive and helpful customer support. However, numerous customers report persistent frustration with delayed responses, unresolved issues, pushy or unprofessional sales tactics, and missed appointments.

Common feedback includes dissatisfaction with internet speed versus expectations, difficulty accessing support, and poor follow-up on escalated problems. Several reviewers cite repeated requests for assistance without lasting resolution, especially concerning connectivity and installation. Some describe feeling misled about service quality or facing additional fees for corrective installation work. Although a few found recent hardware upgrades improved performance, these anecdotes are outweighed by negative experiences, particularly around customer service and technical support.

In summary, the reputation of BRSK for broadband in the UK is affected by consistent concerns over reliability and customer service responsiveness. While some staff members receive individual praise, the overall customer experience is marred by recurring problems and poor communication, leading customers in several UK areas to reconsider or avoid renewing their contracts.

BRSK is a telecommunications service provider specialising in broadband internet connectivity for residential customers. The company offers installation and ongoing support services, supplying equipment such as modems and routers to enable high-speed internet access delivered via fibre optics.

BRSK operates through a combination of direct installation by engineers and ongoing customer support provided through calls and ticketing systems. The company manages technical troubleshooting, service activations, and hardware replacements, with processes for handling service requests and contract changes. Sales and canvassing teams introduce services to new areas.