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Brockley's Rock

Brockley's Rock Reviews Summary

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Fish & Chips | London

317 Brockley Rd, London SE4 2QZ

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Brockley's Rock?

As of Mar 13, 2024, 932 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Brockley's Rock's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
January 12, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Brockley's Rock's customers had a positive experience.

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Brockley's Rock

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Brockley's Rock's customer reviews analysis

Brockley's Rock appears to hold a robust reputation for offering high-quality fish and chips, as well as providing commendable customer service. The fish is consistently described as fresh, flakey, and beautifully cooked, with the batter noted as light, delicate, and crispy. Homemade components such as tartar sauce receive particular acclaim, indicating a dedication to culinary quality. Customer experiences suggest sizable portions, with many indicating that the portion sizes offer good value for money. However, there are some discrepancies in perceived value and quality, with isolated reports of dissatisfaction particularly around a suboptimal dining experience due to size inconsistencies of the cod served and the quality of chips. Furthermore, there are concerns raised about unequal treatment of customers, which could be indicative of deeper service issues that may affect the establishment's inclusivity and customer satisfaction.

Positive Feedback

Positive customer feedback for Brockley's Rock emphasizes the quality of the food, particularly the fresh and well-cooked fish, light and crispy batter, and the homemade tartar sauce. Many reviews celebrate the portion sizes, suggesting that the quantity of food provided is generous and satisfactory. Repeat customers and those willing to travel significant distances endorse the establishment's culinary standards, which allude to a consistent and reliable dining experience. Compliments towards friendly and hard-working staff members suggest a welcoming atmosphere. Additionally, the presence of dietary accommodations, such as vegan and gluten-free options, further enhances customer approval and demonstrates the business's commitment to serving a diverse clientele.

Concerns and Threads

While reviews are predominantly favorable, there are notable negative aspects cited by some customers of Brockley's Rock. A prominent complaint revolves around inconsistent fish sizes, with some feeling shortchanged when the portion they received did not meet expectations set by the price. Quality concerns regarding the chips are also mentioned, with descriptions of an odd taste and strange texture detracting from the overall meal experience. Disturbing reports of unequal treatment based on demographic factors pose a serious concern, potentially harming the business's reputation for fairness and equality in customer service. Despite the mostly positive feedback, these issues could pose a risk to repeat business and new customer acquisition if not adequately addressed.

Frequently asked questions about Brockley's Rock

Does Brockley's Rock offer options for customers with dietary restrictions?

Yes, Brockley's Rock provides a variety of dietary accommodations, including vegan and gluten-free options, ensuring that customers with specific dietary needs can enjoy their meal offerings.

Are the portion sizes at Brockley's Rock considered good value for money?

Most customers agree that the portion sizes at Brockley's Rock are generous and provide good value for money, with ample servings of fish and chips that satisfy their expectations.

Is there a dine-in option available at Brockley's Rock?

As of the reviews provided, Brockley's Rock does not seem to offer a dine-in option, with some customers expressing a desire for such an amenity in the future.

Recent customer reviews and testimonials for Brockley's Rock

Brockley's Rock
Peter K
5-Star
3 months ago
After reviewing several fish and chips venues, I found the bar has now been reset. The fish was light and flakey. The batter light and not greasy. Tartar sauce is home made and the best I've had. We also tried the calamari, which was large, tasty, and not at all chewy. Kyriakis and Sotiris are friendly and informative as the different dish types were explained.
Brockley's Rock
Myles Awai
5-Star
7 months ago
Awesome fish n chips!! I wasn’t expecting half a cod, but there it was. Their homemade tartar sauce was TO DIE for. Will be returning the next time I’m in London. :)
Brockley's Rock
MJ J
5-Star
6 months ago
Their fish & chips is so good.. always great quality. Normally get chips together, it’s loads. One should be enough for two people.
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.5
/5
932
reviews
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About Brockley's Rock

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