bOnline Ltd Reviews

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If I could give B Online zero stars, I would. This has been one of the worst service experiences I’ve ever had as a business owner. My internet has been down for several days, despite multiple assurances that it would be fixed. This isn’t just an inconvenience — it’s costing me at least £500 per day in lost revenue. Both my card machines and Oyster system rely on a stable internet connection, and without it, I’m losing customers and damaging my business reputation daily. Support has been completely ineffective. I’ve contacted them several times, only to receive empty apologies and no real action. There’s been no urgency, no proper updates, and certainly no resolution. For a company that claims to serve businesses, B Online is shockingly unprofessional and unreliable. I would strongly advise any business owner to stay far away if you value your time, income, and customer trust. Let me be clear — no one at bOnline has actually listened or made any real effort to resolve this issue. I’ve contacted support several times, sent all my details, and explained how seriously this is affecting my business. Still, nothing has been fixed. The customer service has been rude, dismissive, and completely unhelpful. I’ve been left chasing answers while losing hundreds of pounds daily, and no one seems to care. To anyone considering bOnline: please stay away. This company will make your life hell. Their service is unreliable, their support is useless, and their attitude toward small business customers is completely unacceptable. I wouldn’t wish this experience on any business owner.