Overall sentiment for Boiler Genie’s heating and energy services is mixed, with reviewers highlighting both strong performance and notable shortcomings. Reviewers consistently note excellent installation quality, attentive customer service, and appreciated communication throughout the process. Boiler Genie’s staff members, including specific fitters and coordinators, are described as professional, punctual, and helpful. However, several customers express dissatisfaction with missed appointments, lack of follow-up, and challenges tied to grant eligibility, suggesting inconsistency in service delivery and communication.
Frequent themes include positive feedback on the standard of installation work—particularly cleanliness and thoroughness—as well as satisfied comments about process transparency and competitive pricing. Customers who received both heating and insulation upgrades reference attentive staff and coordinated teamwork. Criticisms center around limited availability of certain grants, abrupt communication regarding eligibility, and skepticism about new companies tied to government schemes, with some reviewers mentioning unexpected cancellations and difficulties in accessing follow-up support.
Based on the reviews, Boiler Genie maintains a mixed reputation for central heating and energy improvement work in the UK. Trust is often reinforced by well-executed installs and repeat customers, but some hesitation exists due to inconsistent communication and grant-related concerns. Within the UK market, prospective customers may find Boiler Genie a capable option but should clarify service and grant processes ahead of time.
Frequent themes include positive feedback on the standard of installation work—particularly cleanliness and thoroughness—as well as satisfied comments about process transparency and competitive pricing. Customers who received both heating and insulation upgrades reference attentive staff and coordinated teamwork. Criticisms center around limited availability of certain grants, abrupt communication regarding eligibility, and skepticism about new companies tied to government schemes, with some reviewers mentioning unexpected cancellations and difficulties in accessing follow-up support.
Based on the reviews, Boiler Genie maintains a mixed reputation for central heating and energy improvement work in the UK. Trust is often reinforced by well-executed installs and repeat customers, but some hesitation exists due to inconsistent communication and grant-related concerns. Within the UK market, prospective customers may find Boiler Genie a capable option but should clarify service and grant processes ahead of time.
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