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Big Yellow Self Storage
Big Yellow Self Storage

Big Yellow Self Storage Reviews Summary

Self Storage | London

What do customers say about Big Yellow Self Storage?

As of Jan 09, 2024, 672 customers have reviewed this business and rated it 4.6 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
January 9, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
672
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Big Yellow Self Storage's customer reviews analysis

Big Yellow Self Storage Bow has garnered predominantly positive feedback, with customers highlighting the excellent service they receive, particularly praising the helpful and efficient staff. Poppy, Gary, Adam, Chris, Kai, and Jag are repeatedly commended for their kindness, friendliness, and proficiency in making the check-in process straightforward and stress-free, resulting in a seamless customer experience. The facility is perceived as providing good value, with sensible pricing and transparency in charges, avoiding hidden fees. Customers find the facility secure and appreciate the deals offered. The online check-in is seen as an efficient system, and the company is noted for not overburdening clients with communications. The feedback suggests the company exhibits a strong reputation in terms of customer service and providing a hassle-free storage experience.

Positive Feedback

Customers have expressed high satisfaction with Big Yellow Self Storage Bow, mainly emphasizing the customer service excellence. Staff members are consistently praised for their professionalism and the personal touch they bring to the service. Positive experiences are shaped by the friendly, helpful, and reassuring demeanor of the employees, who have been identified by name in several reviews, suggesting that individual service quality contributes significantly to the company's positive image. The efficient and easy check-in process, coupled with the feeling of security within the facility, further augment clients' positive experiences. Additionally, the company's transparent pricing strategy and avoidance of hidden costs are well-received, adding to the overall customer satisfaction. These recurring positive themes affirm the company’s commitment to quality service and customer care.

Concerns and Threads

While the majority of feedback is positive, there is an isolated complaint pertaining to challenges in locating and navigating to the facility, as well as a less communicative staff encounter. The customer expressed difficulty with Google Maps navigation and inadequate signage on the premises, leading to a less favorable experience. The lack of clear communication and direction upon arrival further compounded the issue. This points to an area for potential improvement in ensuring better accessibility and customer guidance. It should be noted, however, that this negative feedback is an outlier in contrast to the overwhelming positivity of other reviews. The consistency of complaints about directions and communication can be important factors for prospective customers to consider, especially when initial accessibility and interaction are vital parts of the service experience.

Frequently asked questions about Big Yellow Self Storage

Is the check-in process at Big Yellow Self Storage Bow truly hassle-free?

According to recent customer reviews, the check-in process is frequently described as easy, straightforward, and stress-free, with helpful staff available to guide customers through the process.

Are there any hidden fees I should be worried about with Big Yellow Self Storage Bow?

Customers have reported a transparent pricing model with no hidden costs. Prices for storage units, insurance, and locks are described as reasonable and sensible by reviewers, suggesting clear communication about charges.

How secure is the storage facility at Big Yellow Self Storage Bow?

Security is often highlighted in the reviews, with customers feeling reassured about the safety of their belongings. The facility is portrayed as very secure, though it is always recommended to inquire about specific security measures in place.

Recent customer reviews and testimonials for Big Yellow Self Storage

Big Yellow Self Storage
Sarah Heanaghan
5-Star
a month ago
Poppy helped me to check in and get sorted with my space. She was so kind and friendly and SO helpful!! She made the whole process so easy and stress-free. I was so happy with the experience and it really helped end a stressful day of packing, on. a lovely note. Thanks Poppy! You're the best!
Big Yellow Self Storage
Philip Glanville
5-Star
3 months ago
Can't recommend this place enough, really good on price, but don't spam you with lots of emails and calls. The online induction and checking-in worked really well, sensible pricing for insurance and lock, so again no hidden 'extras' and when I arrived Gary was amazing on the front desk, completing check-in quickly, as well as explaining how everything worked, letting my movers in and showing me the unit. Brilliant service end to end.
Big Yellow Self Storage
Karolina Sokolowska
5-Star
4 months ago
Recently we rent a space in Yellow Boxes Bow. Everything went super smoothly. Facility seems very secure and offers good deals taking into account quality and comparing to the market prices. Employees were very helpful and knowledgeable. Big thanks to Adam and Gary who were helping with the explanation, viewing and contract. You were amazing! ;)
Read all reviews

About Big Yellow Self Storage

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