Belvoir Reviews Summary

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Property Management | Liverpool

54 Mill Ln, Liverpool L12 7JB

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Belvoir?

As of Mar 26, 2024, 133 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Belvoir's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 26, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
March 26, 2024
Last updated
March 26, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Belvoir's customers had a positive experience.

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Belvoir's customer reviews analysis

The overall company reputation of Belvoir, particularly its West Derby branch, appears mixed based on the reviews provided. While a number of customers have reported positive experiences, citing professionalism, responsiveness, and high-quality service, there's also a significant complaint highlighting a negative experience. Liam Jones and Stacey are frequently mentioned for their commendable service, suggesting strong individual performances contributing to the positive reputation of the agency. However, the negative review suggests issues with pressure tactics, inflexibility in scheduling, and poor communication, which if representative of wider experiences, could tarnish the company's reputation. The recurrence of individual staff members being praised indicates that personal interactions are a key driver of customer satisfaction, while the isolated negative feedback points to possible inconsistencies in service delivery.

Positive Feedback

Several key positive aspects emerge from Belvoir's customer feedback. First, the proficiency and professionalism of staff members, with specific mentions of Liam Jones, Rachel Sutcliffe, and Stacey receiving accolades for their commitment and assistance. Customers have noted swift and efficient handling of property lettings, with properties being occupied quickly and all administrative tasks being effectively managed. Responsiveness to queries and issues is another positive theme; customers have felt well-informed and supported throughout the rental and selling process. The personalized service has been appreciated, with staff going above and beyond to ease customers' experiences, which leads to high recommendations and a likelihood of return business.

Concerns and Threads

On the negative side, there is an account of a significant customer service failure from Belvoir West Derby. The customer describes an experience fraught with pressure, misinformation, and inflexibility. This includes pressured sales tactics to secure fees without providing adequate service, reluctance to schedule viewings, and poor communication culminating in an uncomfortable and unhappy customer interaction. Such experiences, if not isolated, could significantly undermine Belvoir's reputation. It suggests that while the agency can offer excellent service, there may be consistency issues that need to be addressed to ensure uniformly positive customer experiences across all branches and staff.

Frequently asked questions about Belvoir

Can I expect professional and efficient service when letting my property through Belvoir?

Many customers have reported highly professional and efficient service when working with Belvoir, particularly praising individual agents for their responsiveness and effective management of the letting process.

Is it possible that I might experience pressure to make decisions or payments with Belvoir?

While most reviews do not report pressure tactics, there has been an isolated incident where a customer felt pressured to make payments and decisions faster than comfortable. Potential customers should communicate their needs clearly and ensure they are comfortable with the pace of the process.

Does Belvoir provide clear communication and support during the rental process?

Many reviewers cite clear communication and strong support during the rental process as one of Belvoir's positive aspects. Staff members have been noted as helpful and communicative, ensuring customers are well-informed throughout their dealings with the agency.

Recent customer reviews and testimonials for Belvoir

Belvoir
Helena S
1-Star
a year ago
We have had an absolutely shocking experience with Belvoir West Derby. We applied for a property on Fordlea Road it but the treatment from Belvoir was so appalling we had to walk away. Evie constantly pressured us to move faster and put money down. We made it clear we would need a second viewing before we signed, she said that would be fine once we had paid holding fee, which we paid straight away. Once we had paid she would only do viewings the day before collecting the keys and wanted us to sign early. We didn’t want to sign that early so she refused us a viewing on the first date proposed and insisted she could only do the day before collecting keys. She tells us she is very busy and a second viewing is not standard and basically tries to put us off viewing. On the day of the office rings and makes excuses that Evie is ill and they don’t know about this viewing. We later get an angry phone call from the manager because we clarify we are not signing until we have seen the property again. We feel massively messed around and lied to. Avoid.
Belvoir
David maloney
1-Star
2 years ago
I decided to re-let my apartment out. In a past life I used Belvoir to manage it and the service was excellent. Therefore, it was a no brainer to use them again. I dealt with Liam Jones who was professional throughout and communicated all the important details. A tenant was found super fast, relevant checks completed and I had an occupied property all within a few weeks. Brilliant.
Belvoir
Ben Bradley
1-Star
4 years ago
I sold my property through Belvoir West Derby. Liam was an absolute pleasure to deal with. Highly professional, communicative, and provided a faultless service. I've dealt with many estate agents over the years and this has been by far the best experience from start to finish. Many thanks! 100% recommended.
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Overall Rating

TrustScore®
A+
A
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C
D
F
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Overall Rating
4.6
/5
133
reviews
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About Belvoir

Property Management
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