This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about Bedders?
As of Apr 14, 2024, 788 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Bedders's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
About this report
This report was produced by Trustguide on Apr 14, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source
Created by
Trustguide
Published on
April 14, 2024
Last updated
April 14, 2024
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Satisfaction Score
Based on the set of reviews used to generate this report, it appears that of Bedders's customers had a positive experience.
As of Apr 14, 2024, 788 customers have reviewed this business and rated it 4.4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
Bedders has accumulated a range of reviews that exhibit a dichotomy in customer experience. While some patrons find their offerings to be unique and satisfying, citing the fish and chips as 'unparalleled in taste and quality,' others feel that Bedders has faltered, particularly since a change in ownership. Common praises include the cleanliness of the establishment, the quality of the fish and chips served in a traditional style, and the politeness of the staff. However, issues such as the excessive oiliness of food items, inconsistent portion sizes, and a limited operating schedule have been critiqued. Moreover, some customers have observed a decline in the venue's hospitality, especially regarding staff engagement. The competitive pricing has been acknowledged, but the concern over the cost-to-portion ratio persists. It is evident from the reviews that past reputation sets high expectations, which are not always met, consequently affecting the overall company reputation.
Positive Feedback
Among the positive sentiments expressed by customers, Bedders has several strengths highlighted that contribute to its favorability. The atmosphere of the establishment is commended for its cleanliness and tidy environment. The food presentation is well-received with fish and chips being praised when presented on a plate with traditional accompaniments such as onions and mushy peas. Value for money is frequently mentioned, suggesting that customers find the pricing reasonable for the quality and quantity received. Some customers nostalgically appreciate the taste and quality of their meals, citing it brings back positive memories. Positive customer service experiences were noted as well, with staff described as 'well spoken' and 'attentive.' Finally, the inclusion of indoor seating and the convenience of being able to choose between dining in and taking out are seen as beneficial offerings.
Concerns and Threads
However, Bedders faces several criticisms that tarnish its image to some extent. Chief among them is the decline in food quality mentioned by repeat customers, especially those unimpressed by the taste and texture of the chips, which are described as either overcooked or undercooked, and the use of what some believe to be lower quality potatoes since the new ownership. The oily nature of the food, including chips and battered sausages, is also a recurring theme of dissatisfaction. The thickness and flavor of the curry sauce do not meet some customers' expectations. Comments on portion sizes suggest inconsistency in how meals are served, and the cost has been questioned in relation to the size of the servings received. Moreover, limited parking and business hours have frustrated customers who face logistical issues when visiting. A few reviews note a perceived lack of enthusiasm from the staff, which impacts the overall dining experience.
Frequently asked questions about Bedders
Has there been a change in ownership at Bedders and did it affect the quality?
Yes, Bedders has experienced a change in ownership. Some customers feel that this has led to a noticeable decline in the quality of the chips and the overall dining experience.
What are some of the standout features of Bedders based on customer reviews?
Customers frequently mention the cleanliness of the venue, the value for money in terms of food quantity and presentation, and the traditional atmospheric decor as standout features of Bedders.
Are there any operational concerns I should be aware of before visiting Bedders?
Prospective visitors should note that Bedders has been critiqued for its limited parking availability and restricted opening hours. It is recommended to verify their current operating times and plan accordingly to avoid any inconvenience.
Recent customer reviews and testimonials for Bedders
AK
3-Star
a month ago
The place is decent, not the best fish & chips you’ll have for sure. Portion is decent as well for the price. Fish was quite oily same as the chips. Wasn’t a fan of the curry sauce, if it was thicker then it’d be better. Been wanting to come here for years and I did expect a lot better.
Aaron
3-Star
2 months ago
I’ve been here a couple of times and it’s very unique and tasty, I’ve never seen a chippy like it. Chippy served on a plate with onions and fish bits on top is great! Reasonably priced too and comes with a drink. Although I am told by several people that it used to be better a few years ago.
Tony
3-Star
a month ago
The food was nice fish slightly small. Chips were very nice and chunky 😋 parking is a big issue and opening time are limited which cam be extended. Small fish and chips with curry sauce and a can of drink came to £10.50p they have indoor seating area.
Trustguide uses artificial intelligence to provide concise, neutral, unbiased, and objective summaries of business reviews. This synthesis allows our users to efficiently comprehend the experiences, praises, complaints, and inquiries of existing customers. The summaries are derived from popular review websites, ensuring that the source material is both reputable and publicly accessible.
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