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Attic Self Storage Reviews Summary

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Self Storage | London

500 Wick Ln, Bow, London E3 2TB

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Attic Self Storage?

As of Mar 13, 2024, 546 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Attic Self Storage's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
January 8, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Attic Self Storage's customers had a positive experience.

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Attic Self Storage's customer reviews analysis

Attic Self Storage in East London maintains a predominantly positive reputation, as evidenced by customer testimonials praising their professionalism, friendly service, and operational efficiency. The staff, particularly Kat and Daniel, are recurrently highlighted for delivering exceptional customer experiences, underlined by their proactive engagement and courteous demeanor. The facility itself is commended for its cleanliness, organization, and implementation of modern technology, providing convenience and a sense of security to customers. The perception of value is generally high among customers who seem to appreciate the 24-hour access and the stress-reducing effect of using the storage solutions.

Positive Feedback

Customer feedback for Attic Self Storage in East London is strongly affirmative, focusing on three core areas: excellent customer service, high-quality facilities, and ease of use. Staff members like Kat, Ekaterina, Stephen, and Daniel are applauded for their professional, friendly, and helpful approach, often going above and beyond to accommodate customers' needs. The efficient, fast, and painless process of moving belongings into storage consistently enhances customer satisfaction. Facility-wise, patrons are reassured by the clean, secure, and well-organized environment, further supported by modern access technology. Additionally, the 24-hour accessibility is a highly appreciated feature that adds significant convenience to the customer experience.

Concerns and Threads

Despite the overall positive feedback, Attic Self Storage East London does face some criticism. A major concern is the cost, with some customers finding the pricing on the higher side, particularly mentioning £520 a month for an 85sq ft room as pricey. There is also an isolated account of perceived pushiness experienced during initial engagement; one customer reported feeling pressured by multiple calls encouraging a viewing. These instances suggest that while the general customer sentiment is positive, the cost-value perception may not align for all patrons, and sales tactics could be perceived as overly assertive by some prospective clients.

Frequently asked questions about Attic Self Storage

What are the operating hours of Attic Self Storage East London, and do they offer 24-hour access?

Attic Self Storage East London provides 24-hour access to their storage facilities, allowing customers flexibility and convenience to visit their storage units at any time.

How is the customer service experience at Attic Self Storage East London?

The customer service at Attic Self Storage is generally rated very positively, with staff members known for being professional, friendly, and supportive throughout the storage experience.

Is Attic Self Storage East London considered expensive compared to other storage options?

While many customers find the service and facilities to be of sufficient value, some feedback suggests that the pricing, such as £520 a month for an 85sq ft room, may be considered expensive, implying that it may not be the most cost-effective option for all customers.

Recent customer reviews and testimonials for Attic Self Storage

Attic Self Storage
Nico Teri
5-Star
3 weeks ago
Kat, the self storage manager, has been exceptional in ensuring a smooth and hassle free guide experience. Her professionalism and friendly demeanor make interactions enjoyable. The facility is well maintained and secure, offering peace of mind for storing my belongings. Kat's prompt assistance and willingness to go the extra mile truly set this self storage service apart. I highly appreciate her dedication to customer satisfaction and would recommend this facility to anyone in need of reliable storage solutions.
Attic Self Storage
Chanice Lewis
5-Star
a month ago
Thank you Stephen and Attic self storage team. My move has been stressful but putting my stuff in storage has made things easier and more comfortable. The least stressful bit was thankfully working with the wonderful people at Attic self storage who made the whole process quick and painless. Couldn't have asked for a better customer service and experience. 100% would recommend to anyone who needs storage.
Attic Self Storage
Nigel Golightly
5-Star
2 months ago
Had a great experience conducted through one of the agents named Kat/Ecterina. Had my belongings in storage while I was out of the country for 9 months. Kat was diligent, professional and friendly throughout my 9 month contract. I have since moved all possessions out of storage and received my deposit back. 5 stars, thanks for the excellent service.
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
546
reviews
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About Attic Self Storage

Self Storage

Our Attic Self Storage East London facilities are open 24 hours a day and feature individual unit alarms on all of our East London storage units, flexible contracts with no minimum stay and 100% online check-in.We’re a living wage employer and a local business supporting local initiatives. We refund any unused rent and offer a local price match guarantee. We’ve also won awards for our dedicated customer service.

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