Attic Self Storage in East London maintains a predominantly positive reputation, as evidenced by customer testimonials praising their professionalism, friendly service, and operational efficiency. The staff, particularly Kat and Daniel, are recurrently highlighted for delivering exceptional customer experiences, underlined by their proactive engagement and courteous demeanor. The facility itself is commended for its cleanliness, organization, and implementation of modern technology, providing convenience and a sense of security to customers. The perception of value is generally high among customers who seem to appreciate the 24-hour access and the stress-reducing effect of using the storage solutions.
Customer feedback for Attic Self Storage in East London is strongly affirmative, focusing on three core areas: excellent customer service, high-quality facilities, and ease of use. Staff members like Kat, Ekaterina, Stephen, and Daniel are applauded for their professional, friendly, and helpful approach, often going above and beyond to accommodate customers' needs. The efficient, fast, and painless process of moving belongings into storage consistently enhances customer satisfaction. Facility-wise, patrons are reassured by the clean, secure, and well-organized environment, further supported by modern access technology. Additionally, the 24-hour accessibility is a highly appreciated feature that adds significant convenience to the customer experience.
Despite the overall positive feedback, Attic Self Storage East London does face some criticism. A major concern is the cost, with some customers finding the pricing on the higher side, particularly mentioning £520 a month for an 85sq ft room as pricey. There is also an isolated account of perceived pushiness experienced during initial engagement; one customer reported feeling pressured by multiple calls encouraging a viewing. These instances suggest that while the general customer sentiment is positive, the cost-value perception may not align for all patrons, and sales tactics could be perceived as overly assertive by some prospective clients.
Attic Self Storage East London provides 24-hour access to their storage facilities, allowing customers flexibility and convenience to visit their storage units at any time.
The customer service at Attic Self Storage is generally rated very positively, with staff members known for being professional, friendly, and supportive throughout the storage experience.
While many customers find the service and facilities to be of sufficient value, some feedback suggests that the pricing, such as £520 a month for an 85sq ft room, may be considered expensive, implying that it may not be the most cost-effective option for all customers.
Our Attic Self Storage East London facilities are open 24 hours a day and feature individual unit alarms on all of our East London storage units, flexible contracts with no minimum stay and 100% online check-in.We’re a living wage employer and a local business supporting local initiatives. We refund any unused rent and offer a local price match guarantee. We’ve also won awards for our dedicated customer service.
