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Asurion Tech Repair & Solutions Reviews

Rated 4.6 based on 306 Reviews

3510 Connecticut Ave NW, Washington, DC 20008, United States

Mobile Phone Repair | Washington, DC

Published on
February 25, 2024
Last updated
March 13, 2024

Reviews Summary

Evaluating the totality of the provided customer reviews for uBreakiFix by Asurion reveals a generally positive company reputation, marked by efficient service and customer satisfaction. The swiftness of repairs is a recurrent motif, with customers often highlighting the quick turnaround of services, especially for urgent needs. Trained and cordial staff have been pivotal in fostering a favorable experience, with frequent mentions of their knowledge and helpfulness, including instances where they provided advice saving customers money. Nonetheless, a few concerns arise about the quality of parts, as highlighted in a review mentioning a non-original screen replacement, and service inconsistencies between different store locations. Incident reports of a technical mishap leading to an irreparable device have surfaced, but these seem to be anomalies rather than reflective of the typical service experience.

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What Customers Are Saying About Asurion Tech Repair & Solutions?

Trustguide uses AI to extract key phrases from reviews about Asurion Tech Repair & Solutions and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Asurion Tech Repair & Solutions's customers had a positive experience.

Positive
Neutral
Negative

Asurion Tech Repair & Solutions Ratings

4

As of Based on 306 revies as of Feb 25, 2024

Asurion Tech Repair & Solutions Score

As of Based on 306 revies as of Feb 25, 2024

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Customer Reviews

As of Mar 13, 2024, 306 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Asurion Tech Repair & Solutions's publicly available reviews View source

Carly M rated Asurion Tech Repair & Solutions 4 stars
3 months ago
Very timely, which I needed! Love that they were able to fix my phone in 2 hours. Price was a little high and screen is not quite the right color (thinking they maybe had a non-original screen in stock for my phone model, as everywhere else told me the manufacturer's original was backordered), but worth it to have my phone up and working again same day
Alex Cabe rated Asurion Tech Repair & Solutions 4 stars
4 months ago
Outstanding experience in every way. My phone was repaired quickly and completely. Staff were knowledgeable, kind, responsive, and gave me good advice that saved me money. Candice is a rock star.
Jeb Gavin rated Asurion Tech Repair & Solutions 4 stars
4 months ago
Filed a claim to fix a cracked screen through Asurion. Took my phone in the next day, and within two hours it was repaired. No upcharges no hassles; probably the quickest and easiest phone repair I've ever had. Thank you!

Frequently Asked Questions About Asurion Tech Repair & Solutions

Can uBreakiFix by Asurion repair my device the same day?

Many customers report same-day repairs, with a quick turnaround of just a couple of hours for services like phone screen replacements. Availability of same-day service may depend on the specific damage and device model.

Do I need to worry about the quality of parts used for repairs at uBreakiFix by Asurion?

While reviews generally indicate customer satisfaction with repairs, there have been occasional mentions of non-original parts being used. For those concerned about parts authenticity, it is recommended to discuss this with the staff before service.

How does uBreakiFix by Asurion handle customer service and advice?

Customer reviews frequently commend the knowledgeable and friendly staff, highlighting their willingness to provide valuable advice and transparent communication throughout the repair process. Many customers have had positive interactions with staff, building trust with the service.

About Asurion Tech Repair & Solutions

Mobile Phone Repair

At uBreakiFix by Asurion located in Washington, DC we specialize in electronics repair including: cell phone repair, screen repair, game consoles, tablets, and computers. Whether you need an Apple iPhone Repair, Samsung Galaxy Repair, Google Pixel Repair, iPad Repair, or Computer Repair, we can help. All of our repairs take place in-store and can usually be completed in about an hour. By choosing uBreakiFix by Asurion in DC, customers are guaranteed that their device will receive a high-quality repair and fast service, for a lower price than anywhere else.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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