Evaluating the reviews for Armstrongs reveals a mixed reception in regards to their products and services. A portion of the feedback highlights a decline in quality and customer satisfaction, citing instances of hard, refried chips, bland and lukewarm food, and even gastrointestinal discomfort following a meal. Such negative experiences may imply a change in management or operational procedures, evidenced by suspicions of new ownership and inconsistent food quality. Customer service issues are also mentioned, with reports of unresponsive communication when attempting to resolve missing items from delivery orders. However, these critiques are contrasted by a number of reviews that commend the food quality, with references to delicious meals, good portion sizes, and high hygiene standards. Repeat patrons and positive word-of-mouth recommendations suggest that Armstrongs retains a loyal customer base that appreciates its offerings.
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What Customers Are Saying About Armstrongs?
Nice and tasty.. also high quality and top rate hygiene
best chippy by far, the jumbo cod is fantastic
massive portions for a cheap price
Great fish and chips
unhappy vibe from the server
Absolutely disgusting
disappointing lunch today
missing a full meal and then a side order
Food disgusting, bland and lukewarm
mushy peas are fairly bland
fish no taste and thought chips were frozen
Bad stomach all evening
Trustguide uses AI to extract key phrases from reviews about Armstrongs and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.
Satisfaction Score
Based on the set of reviews used to generate this report, it appears that 40% of Armstrongs's customers had a positive experience.
Positive
40%
Neutral
0%
Negative
60%
Armstrongs Ratings
2
As of Based on 1101 revies as of Apr 28, 2024
Armstrongs Score
40%
As of Based on 1101 revies as of Apr 28, 2024
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Customer Reviews
As of Apr 28, 2024, 1101 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of Armstrongs's publicly available reviews View source
Mussarat Ahmad rated Armstrongs2 stars
a year ago
Bought the fish and chips today and I definitely got an unhappy vibe from the server. Firstly, she gave me my fish chips and curry without putting them in a carrier bag(I would have paid if needed be for the bag).
Reached home and saw the chips were proper hard (see picture) It looks and tasted like they were refried. I’ve been buying fish and chips from Armstrong for years and have never had food this bad before. I’ve had family come from abroad and have bought fish and chips from here for them to taste. Never had this bad before. Looks like their quality have gone down.
Caiden Caiden rated Armstrongs2 stars
4 weeks ago
Clearly new owners or something, never had a worse fish in my entire life. Absolutely disgusting
Mike773 U rated Armstrongs2 stars
4 weeks ago
14/08/23: disappointing lunch today. Ordered on UberEats. No peas available to order. Had pudding chips & gravy. Looked like a half portion of chips and everything was just warm.
01/06/23: Sausage, chips, peas & gravy! Delicious, good sized portion!
Frequently Asked Questions About Armstrongs
Has there been a change in ownership at Armstrongs?
Some reviews speculate about new ownership due to changes in the food quality and recipes. However, we cannot confirm any ownership changes without an official statement from Armstrongs.
Does Armstrongs offer delivery services for their menu items?
Yes, customers have mentioned ordering through UberEats, indicating that Armstrongs does provide delivery services for its menu items.
Are there any recent improvements noted by the customers at Armstrongs?
While some reviews criticize certain aspects of the food, others have not identified any recent improvements. Feedback on improvements seems to vary by customer.
Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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