Customer sentiment towards AP Glazing (Oldbury) Ltd’s window and conservatory installation service is overall mixed, with strong polarization between highly satisfied and deeply dissatisfied clients. Reviewers consistently note professionalism, quality workmanship, and staff dedication, highlighting individual team members like Mike, Raman, and Mr Bains for excellent conduct and helpful guidance. However, significant criticisms exist regarding project delays, communication failures, and recurring issues with order fulfillment and follow-up, especially for door installations.
The most frequent positive themes are professional behavior, efficient installs, clarity in quoting, and high-quality workmanship, including tidy, punctual, and detail-focused staff. Many clients describe an efficient process and fair pricing, underpinning a perception of value. On the downside, negative reviews stress issues with long waits for rectifications, requiring constant customer chasing, and lack of promised certifications or responses—especially when larger, more complex jobs are involved.
In summary, AP Glazing is regarded as delivering high-quality window and conservatory installations in the Oldbury area, with many loyal or repeat customers. Their reputation is bolstered by standout staff commitment and consistent workmanship, although their overall trustworthiness is undermined by service inconsistencies, substantial delays, and communication gaps noted in several detailed complaints.
The most frequent positive themes are professional behavior, efficient installs, clarity in quoting, and high-quality workmanship, including tidy, punctual, and detail-focused staff. Many clients describe an efficient process and fair pricing, underpinning a perception of value. On the downside, negative reviews stress issues with long waits for rectifications, requiring constant customer chasing, and lack of promised certifications or responses—especially when larger, more complex jobs are involved.
In summary, AP Glazing is regarded as delivering high-quality window and conservatory installations in the Oldbury area, with many loyal or repeat customers. Their reputation is bolstered by standout staff commitment and consistent workmanship, although their overall trustworthiness is undermined by service inconsistencies, substantial delays, and communication gaps noted in several detailed complaints.
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