Airband Community Internet Reviews

Overall sentiment for Airband’s broadband service is mixed, with several customers expressing dissatisfaction, particularly regarding technical support and reliability. While a small number of reviewers share positive experiences about fast installation and reliable speeds, repeated concerns include slow issue resolution, intermittent connectivity, and poor communication. Negative critiques often reference extended downtime and difficulties accessing meaningful support, especially during outages or for business needs.

Common feedback includes reports of long delays for engineer visits, slow customer service response by phone and email, and frequent outages, particularly with fixed wireless. Customers cite frustration over support “not answering” and challenges with online or after-hours service channels. Nevertheless, several customers mention quick installation, improved speeds compared to previous providers, and polite support staff, though these are outweighed by ongoing service concerns.

On balance, Airband is regarded as a necessary choice where fibre alternatives are limited, but reliability and post-installation support fall short of expectations across its UK coverage area. The service appeals to customers with limited provider options but may not meet the needs of those requiring consistent performance or urgent technical repairs.

Airband provides broadband internet connectivity, offering services such as fibre optic and fixed wireless broadband primarily to residential and business customers. The company serves areas where mainstream providers may not offer fibre, facilitating internet access in less-connected regions through direct installation at customer premises.

Airband operates by installing broadband infrastructure, including fibre lines or wireless systems, at customer locations. Service setup can involve property visits for installation and technical assessment. Customer support is available through phone and email, assisting users with technical difficulties, service changes, and ongoing maintenance requests.