Overall sentiment for ACE Car Rental is strongly negative, as evidenced by repeated reports of poor vehicle condition, unprofessional staff, and hidden fees. While one reviewer described a positive, standout experience with a specific employee named Jr, the majority of reviews highlight serious shortcomings in both service and car quality. Complaints cover everything from vehicle maintenance issues and cleanliness to customer service and unexpected extra charges.
Common themes include allegations of deceptive fees, inadequate customer support, and rental process frustrations, such as lengthy wait times, excessive deposits, and inconvenient logistics around shuttle transportation and remote check-in. Customers particularly in the Los Angeles (LAX) area have cited misleading pricing, insurance upselling, and limited support during mechanical or account disputes. Only a singular review points out a clean vehicle and willingness to return, while the rest underline repeated dissatisfaction.
Based on available reviews, ACE Car Rental has a reputation for unreliable service and customer dissatisfaction, particularly in the Los Angeles region. Negative trends far outweigh isolated positive experiences, making this company poorly regarded for car rentals at LAX. Issue resolution, transparency, and vehicle consistency are significant reputation risks here.
Common themes include allegations of deceptive fees, inadequate customer support, and rental process frustrations, such as lengthy wait times, excessive deposits, and inconvenient logistics around shuttle transportation and remote check-in. Customers particularly in the Los Angeles (LAX) area have cited misleading pricing, insurance upselling, and limited support during mechanical or account disputes. Only a singular review points out a clean vehicle and willingness to return, while the rest underline repeated dissatisfaction.
Based on available reviews, ACE Car Rental has a reputation for unreliable service and customer dissatisfaction, particularly in the Los Angeles region. Negative trends far outweigh isolated positive experiences, making this company poorly regarded for car rentals at LAX. Issue resolution, transparency, and vehicle consistency are significant reputation risks here.
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