The overall sentiment expressed in customer reviews for NU / Zezgo car rental company is predominantly negative, with most reviewers citing significant frustrations. While there are a couple of positive comments noting helpful staff members like Melanie and a smooth process for some, the majority of feedback highlights recurring problems such as hidden charges, long wait times, and poor vehicle condition. Many reviewers describe additional fees, mandatory insurance, and unresponsiveness as persistent issues with NU / Zezgo’s car rental service.
Frequent themes in the reviews include dissatisfaction with mandatory insurance costs—often being much higher than expected and not reflected in advertised pricing. Customers repeatedly mention poor vehicle quality, including cleanliness concerns and unsatisfactory maintenance. The off-airport location, unreliable shuttle service, and slow or disorganized check-in process are also major points of criticism. Several reviewers express disappointment in aggressive upselling tactics or perceive the company as deceptive.
Based on the feedback, NU / Zezgo’s reputation in the car rental industry is largely negative among recent reviewers. While a few experiences stand out for friendly staff and a well-maintained vehicle, these are exceptions rather than the rule. Overall, the company is regarded as unpredictable, with many customers in the region reporting issues that undermine trust and satisfaction.
Frequent themes in the reviews include dissatisfaction with mandatory insurance costs—often being much higher than expected and not reflected in advertised pricing. Customers repeatedly mention poor vehicle quality, including cleanliness concerns and unsatisfactory maintenance. The off-airport location, unreliable shuttle service, and slow or disorganized check-in process are also major points of criticism. Several reviewers express disappointment in aggressive upselling tactics or perceive the company as deceptive.
Based on the feedback, NU / Zezgo’s reputation in the car rental industry is largely negative among recent reviewers. While a few experiences stand out for friendly staff and a well-maintained vehicle, these are exceptions rather than the rule. Overall, the company is regarded as unpredictable, with many customers in the region reporting issues that undermine trust and satisfaction.
Read more
