ACE Rent A Car Reviews

Customer reviews for ACE Rent-A-Car’s Miami service reflect a notably mixed sentiment. Several reviewers praise professional, attentive staff—mentioning names like Hector, Luis, William, and Julio—and highlight hassle-free pick-up and drop-off processes, clean vehicles, and fast service. However, a significant number of reviews cite issues with unexpected charges for insurance and tolls, especially for customers booking through third-party platforms, leading to strong negative impressions among affected renters.

Common feedback themes include the professionalism, friendliness, and helpfulness of specific employees who resolve issues promptly and facilitate fast, reliable rentals. The Miami International Airport location is consistently mentioned as convenient with an ample vehicle selection. At the same time, recurring complaints focus on undisclosed or mandatory extra fees, difficulty obtaining refunds, and confusion around insurance requirements, which often sour the rental experience for some customers.

Overall, ACE Rent-A-Car holds a polarized reputation in Miami. While traveler loyalty is evident among those who value efficient service and knowledgeable staff, trust concerns arise from recurrent billing issues and lack of fee transparency. Prospective renters in Miami are advised to ask detailed questions in advance to avoid confusion or surprise charges.

ACE Rent-A-Car is a car rental company serving travelers primarily at airport locations such as Miami International Airport. The company provides rental vehicles ranging from sedans to trucks, allowing customers to book vehicles either directly or through third-party websites and travel portals. Vehicles offered appear to include both standard passenger cars and larger models.

The company operates by maintaining a rental counter staffed with employees who handle reservations, pick-ups, and returns. Customers are guided through necessary documentation and payment for their selected vehicles. The process includes clarifying insurance requirements, toll options, and ensuring vehicles are inspected and switched out if issues are found. Vehicle cleanliness and service speed are generally prioritized.