ACE Rent A Car Reviews

Beware of hidden fees and scare tactics! This was my first experience using ACE rental car and I was extremely disappointed. Had no issues waiting for the shuttle or waiting in line for a representative. When I got to the counter, the representative was not conversational and basically just said “sign here” 4 times. I have rented in the past and know to beware of additional coverage and insurance, which I did not need. The representative only gave me the only options of “standard” or “complete” and did not explain what each coverage entailed. I chose standard because I thought that was the option of using your own insurance. If renting from this company, do not be fooled by this and decline both options and use your own insurance. Or, hopefully you will have a nicer agent that will explain options to you and not coerce you into purchasing unnecessary coverage. The price was extremely off from what my reservation was so I went back into the location to change my contract to remove the insurance which the agent gave me a hard time about. This was the worst part about the experience. He asked me rudely “Who is gonna pay for this when the car is damaged?” And I stated that I had insurance and the car would not be damaged. He gave me some more misleading information about how Colorado is a loss/damages state and my insurance would only cover up to a certain car model (a scare tactic which is not true with my type of insurance). He also tried to scare me into purchasing a toll pass and fuel. He stated “well there is a toll to exit ACE rental car” which is not true and stated that gas is more expensive than what they offer (another scare tactic, got it for 2.55/gal down the road). Very easily avoidable tolls with using gps. I had to ask multiple times for him to remove all of the optional coverage, which he was frustrated and not professional about doing. The agent left off his name from my contract so I don’t even remember his name. The car we received was also very dirty with dirt spots on the interior of the car and mud on the steering wheel after wiping it off (see photos). Lots of damage on these cars so make sure to take lots of videos and pictures. Corporate was very helpful though when I talked to them on the phone to confirm my new contract and price. Dennis A. was a different employee who was kind when we checked the car back in and ensured we weren’t charged more for damages. Better to spend the extra money on a reliable brand like budget or enterprise!