The main themes across reviews include unfulfilled reservations, perceived bait-and-switch tactics requiring customers to pay more for available cars, and communication breakdowns. Delays and waiting times are common complaints, with several customers reporting no follow-up even after escalation to corporate contacts. Despite high volume or citywide shortages occasionally contributing, the disconnect between online booking and actual inventory appears to be a persistent issue. Notably, individual employees sometimes mitigated challenging situations but could not overcome systemic shortfalls.
Overall, Avis Car Rental locations in Atlanta are regarded by recent reviewers as unreliable, especially when it comes to honoring reservations and providing consistent service. The brand’s reputation suffers in this region due to multiple reports of miscommunication, poor conflict resolution, and lack of customer-oriented solutions, which undermines trust in their car rental process.