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Zest Car Rental Reviews

Rated 4.7 based on 1063 Reviews

Nelson House Old Pharmacy Yd, Church St, Dereham NR19 1DJ

Car Rental Dereham

Published on
July 31, 2025
Last updated
July 31, 2025

Reviews Summary

Overall sentiment toward Zest Car Rental is strongly positive, according to customer reviews. Reviewers frequently mention efficient online booking, competitive pricing, and a hassle-free rental process at multiple locations, including Faro and Naples airports. Several highlight the inclusive zero-excess insurance and the lack of high-pressure upselling tactics. Criticisms, albeit minor and mainly attributed to local agents, include pushy attempts to sell additional insurance or unclear instructions at certain pick-up points.

Frequent themes across the reviews include well-designed online platforms, clear pre-rental communication, and consistently reliable service partners. Customers appreciate responsive issue resolution and professionalism, including quick and effective solutions to booking errors or customer concerns. Operational smoothness appears to be a key reason for repeat business, and issues that arise are generally resolved either by Zest or their local partners, demonstrating organizational agility in multiple countries.

In summary, Zest Car Rental is regarded as a dependable choice for car rentals in regions such as the Algarve, Italy, Denver, and Sweden. Their strong reputation is built on ease of use, clarity, and straightforward service delivery, along with reliable customer care and repeated recommendations by returning customers.
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What Customers Are Saying About Zest Car Rental?

very happy overall

all at the agreed time

would use the service again

went above and beyond to help me

no hidden surprises

excellent all round experience

great service

Brilliant service

excellent service

value for money extras

Trustguide extracts key phrases from reviews about Zest Car Rental and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 70% of Zest Car Rental's customers had a positive experience.

Positive
70%
Neutral
20%
Negative
10%

Zest Car Rental Ratings

5

As of Based on 1063 revies as of Jul 31, 2025

Zest Car Rental Score

70%

As of Based on 1063 revies as of Jul 31, 2025

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Customer Reviews

As of Jul 31, 2025, 1063 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Zest Car Rental's publicly available reviews View source

Mark Jakeman rated Zest Car Rental 5 stars
a month ago
I used the Zest website to book a hire car for holiday on The Algarve in May 2025, the prices were competitive and the inclusive zero excess was a great selling point. The collection at Faro was exactly as planned with no hard selling of any extras and the minor scratches on the car were all correctly recorded on the hire agreement. The return process was equally simple so very happy overall.
Colin Preston rated Zest Car Rental 5 stars
a month ago
Recommend Zest for holiday rental. Easy to book online. We used them to book two cars for a holiday in the Algarve. Good price from their supplier, MasterKings, with delivery and collection from the villa, all at the agreed time. Information supplied by Zest from the time of booking, payment, etc., was also very good.
Becky Wynne rated Zest Car Rental 5 stars
a month ago
The service provided by Zest Car Rental was simple and easy, we would use the service again. There were lots of clear communications and even a pick-up checklist sent to us prior to our rental, which provided very helpful information and FAQs. Although this is not Zest's fault at all and is only a head's up, we were slightly disappointed that MadeiraRent staff were very pushy towards paying their own extremely costly additional in-house insurance, even though we had already paid insurance through Zest. We declined the additional insurance but felt they were very pushy with this and for other additional services we didn't really need. The car was in relatively good condition, although quite a big dent and also very scratched under the front of the car. Luckily we caught this and took photo evidence, which we were asked about on drop-off. Thank you, Zest, for reminding us on your communications to take clear photos.

Frequently Asked Questions About Zest Car Rental

Is the Zest Car Rental booking process simple and transparent?

Yes, customers find the Zest booking process easy to use and clear. The company provides comprehensive pre-rental information, includes insurance details, and avoids hard-selling or hidden fees at the collection point.

What should I expect during car collection at the airport or villa?

Collections are typically punctual and straightforward, with clear instructions. However, some local agents may offer extra insurance or services. Reviewing supplied checklists and confirming existing car damage helps ensure a smooth pick-up.

How does Zest Car Rental handle issues during the rental period?

Zest responds promptly to customer calls or problems. Issues such as booking errors are usually fixed quickly, often within minutes, with the company liaising between customers and local suppliers when needed.

About Zest Car Rental

Car Rental
Zest Car Rental provides car hire booking services, connecting customers with vetted local suppliers in various international destinations. The company operates through a digital booking platform that allows users to compare offers, select coverage options, and book vehicles for leisure or business travel, including airport and villa deliveries.

Zest Car Rental coordinates vehicle supply with third-party partners, managing the reservation process, communicating procedures and requirements, and supplying documentation and checklists ahead of rentals. The operational workflow emphasizes pre-trip information, payment processing, and ongoing support for changes or issues throughout the rental period.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.